Sr. Analyst, Sales Operations

Role Summary

The Sales Operations Analyst is a key member of the Commercial Analytics and Operations team, partnering with sales leadership to support the sales organization. Responsibilities for this role include field force operations and solutions (CRM, dashboards, fleet, field credentialing), cross-functional coordination with the field sales team and Commercial Insights and Operations, as well as other sales operations activities. This individual will report to the Director of Field Analytics and Operations.

Responsibilities

• Serve as a key point of contact for the field organization, communicating feedback and escalating issues to IT, business stakeholders, or vendors as needed
• Collaborate with cross-functional teams to manage field rosters, alignments, target lists, and sales allocations
• Track, process, and manage Commercial Fund Requests, including payments for displays, conferences, and grants
• Support cross-functional coordination and execution of sales operations activities, including Veeva CRM, reporting dashboards, fleet management, field credentialing programs, sponsorships, data warehouse processes, and master data management
• Partner with Commercial IT, Commercial Analytics, and external vendors to help maintain CRM, MDM, and data stewardship processes
• Support Sales Operations with ad hoc reporting requests to deliver insights and aid in decision-making

Qualifications

• 2+ years of experience in sales operations or a comparable role in the pharmaceutical or biotech industry
• Demonstrated ability to identify operational needs and opportunities for improvement
• Demonstrated coordination and operations administration experience
• Competency in MS Office (Excel, PowerPoint, Word)
• Direct experience working with pharmaceutical sales teams is a plus
• Strong team player with the ability to work in a fast-moving, dynamic, and evolving small company environment
• Demonstrated ability to work with many cross-functional partners and communicate with all levels in the organization

Skills

• Cross-functional collaboration
• CRM and data management concepts
• Analytical reporting and data visualization
• Operational process improvement
• Vendor and stakeholder management

Additional Requirements

• Hybrid work with in-office collaboration 2–3x per week in San Francisco, with occasional visits to Palo Alto