Assistant Manager

Role Summary

Assistant Manager responsible for supervising all donor-related activities within the plasma collection center, including production, regulatory compliance, and human resource management. Coordinates day-to-day center activities to support company goals, oversees the training plan and SOPs, and fosters teamwork and respect among staff. Ensures donor satisfaction and a safe, healthy, and friendly environment for donors and staff; works primarily in production areas to identify production, staffing, quality, and personnel issues.

Responsibilities

• Monitors donor flow to maintain expected center pace, adjusting as needed to improve workflow and identify efficiencies.
• Provides routine feedback to supervisor via one-on-one communication, updates, action reports, and management reports; informs supervisor of critical issues promptly.
• Assists the Center Director in monitoring production and expenses against budget.
• Ensures medical supplies and resources are used as intended by monitoring inventory against usage; ensures daily operations supplies are always available.
• Directly oversees donor satisfaction on a day-to-day basis and minimizes delays or annoyances.
• Participates in center internal audits and supports corrective actions as needed.
• Performs responsibilities related to unsuitable units and donors as required.
• Ensures staff are trained and competent per the center training plan and available to support safe donation activity.
• Monitors staff performance against standards and provides immediate correction as needed.
• Manages absences and attendance events and work task schedules.
• Provides input into annual evaluations.
• Collaborates with QAS/designee to monitor errors and implement corrective actions to ensure regulatory, cGMP, and customer requirements are met.

Qualifications

• Required: Four (4) years of experience in the medical field with two (2) years of supervisory experience preferred.
• Education: College degree in business administration or biological sciences program preferred or equivalent experience.
• Preferred: Experience with compliance requirements and FDA regulations relevant to the role.

Skills

• Ability to effectively manage staff and handle multiple priorities and tight deadlines.
• Strong understanding of cGMP and related procedures; high attention to detail.
• Ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CUA.
• Ability to understand and interpret government regulations and customer specifications; evaluate and interpret regulations to adjust procedures as needed.
• Ability to work well under high pressure and within deadline-driven environments.

Education

• College degree in business administration or biological sciences program preferred or equivalent experience.

Additional Requirements

• Compliance: Adherence to FDA regulations and company policies governing sales and marketing activities, completion of compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations; participation in compliance reviews and ongoing education on FDA regulations.