Specialty Care Operational Excellence Sr. Manager

Role Summary

The I&I-Specialty Care Operational Excellence Medical Affairs Sr. Manager is an integral member of the Global & US Medical Affairs Teams. The I&I-Specialty Care Operational Excellence Medical Affairs Sr. Manager supports the development and implementation of key assigned Global / US category-led initiatives that have an impact on multiple Medical Affairs stakeholders and markets. They combine organizational, project management, financial excellence and understanding of Medical Affairs strategic priorities, with the goal of seamless execution of medical plans. They are a part of a working environment where colleagues understand and exhibit customer-focused medical professionalism with honor and integrity. The role reports to the I&I-Specialty Care Operational Excellence Medical Affairs Team Lead with strong dotted line to the Global and/or US I&I-Specialty Care Medical Affairs Team Leads and closely collaborates with the Global Medical Affairs and US Categories Medical Affairs colleagues, Operational & Change Excellence Colleagues, and cross functional partners.

Responsibilities

• Strategic and Organizational Alignment and Initiatives
  • Supports the assigned Asset Medical Affairs Lead(s) to drive alignment and coordination of goals, priorities, and efforts across Medical Affairs categories and asset teams, and with other cross functional partners.
  • Supports change management initiatives as required by organizational and process updates.
• Project and Operational Support
  • Supports assigned Asset area activities/initiatives such as Ad Boards, medical congresses, and other projects – including tracking key project deliverables, overview of project schedules/timelines, budgets, and plans for project quality, resources, communications.
  • Serves as subject matter expert for applicable/assigned processes and provides operational support and/or guidance to teams as needed. Routinely identifies, shares, and implements best practices; ensuring consistency in overarching processes and systems.
  • Drives the creation/implementation of simple medical processes, working with key stakeholders, to support strategy and execution of Medical Affairs data generation/communication activities
  • Develops and maintains business relationships with key colleagues (Finance, Contracts & Outsourcing, Compliance and Operational Excellence) to ensure ongoing alignment and efficiency.
  • Drives agendas, builds presentations, and supports facilitation of Medical Team meetings, ensuring minutes and actions are recorded and distributed.
  • Develops and leads tracking and analysis of performance / activity measurements (metrics) as appropriate.
  • Collaborates with key internal stakeholders and other Operational Excellence colleagues for consistency and alignment.
• Financial Management / Tracking for Asset(s)
  • Supports overall financial management and forecasting, with limited oversight, for assigned Asset area budget, working with finance, Medical Leads and other Medical team members as necessary
  • Partner with Legal, Procurement, finance, and external customers to develop and execute consultant agreements, service level agreements, program schedules, and Confidential Disclosure Agreements, and lead various project management financial activities to ensure timely & compliant invoice routing and approval
  • Supports project / program budget plan for Asset(s) to provide management with accurate YTD budget spend.
  • Provides financial guidance and serve as resource for questions.
  • Collaborates with Medical, Finance, and Financial Systems teams (including the Portfolio on Demand (POD) team) to ensure accurate forecasting and budget management.
  • Supports development of the Asset Strategic and Operating Plan.
  • Supports Operating Plan process for assigned Asset(s).

Qualifications

• Required: Bachelor’s degree with 8+ years of experience in the Pharmaceutical industry or related fields. Advanced degree (e.g., masters) highly preferred with 6+ years of experience in the pharmaceutical industry or related fields.
• Preferred: Prior experience in Medical Affairs organization is essential and experience in other medical/clinical functions desirable.
• Preferred: Prior experience in Project Management, Business Operations.
• Preferred: Understanding and adherence to Project Management methodologies.
• Preferred: Demonstrated results in creating and managing complex projects, including experience in budgetary management and fiscal awareness.
• Preferred: Cross functional effectiveness: Ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, Corporate Communications, Digital, and Commercial.
• Preferred: Ability to manage resources, programs, and multiple projects.
• Preferred: Is a role model of Pfizer’s Values of Courage, Excellence, Equity and Joy.
• Preferred: Very strong communications and relationship building capacity and ability to listen, understand and integrate country and local needs into global co-created medical strategies and plans.
• Preferred: Leading effectively in a matrix and able to communicate and work effectively with all levels of management.
• Preferred: Proven ability to facilitate open discussion and debate among key stakeholders and build relationships through partnering, anticipating needs, fulfilling expectations.
• Preferred: Highly motivated with demonstrated track record of high performance and producing outstanding results.
• Preferred: Must be independent, pro-active, self-motivated with strong organizational skills and possess the ability to manage priorities, handle multiple tasks with frequent tight deadlines.
• Preferred: Excellent at attention to detail and follow-up skills.
• Preferred: Knowledge of Pfizer systems including POD, Ariba BOD, Navigator Plus.
• Preferred: Highly skilled in Microsoft Excel, Word, PowerPoint, and Teams.

Skills

• Work in a high paced environment
• Strong Decision-Making skills
• Entrepreneurial mindset
• Strong communication skills and ability to work effectively with senior levels of management
• Master at resourcefulness with ability to keep pace with a highly changing environment
• Excellent business judgment
• Full knowledge and understanding of all relevant applicable SOPs
• Proven track record for implementation of projects of strategic importance, on time and within budget
• Ability to operate effectively in a heavily matrix organization, with experience managing projects with team members in multiple locations
• Influence without authority
• Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English
• Flexibility, the ability to adapt to change, external environment, project scope and direction

Additional Requirements

• Travel 10% of the time, including potential international travel
• Hybrid work location: live within commuting distance and work on-site an average of 2.5 days per week or more as needed.