Specialty Account Manager, Symbravo (Seattle, WA)

Role Summary

Specialty Account Manager based in Seattle, WA, responsible for executing commercial activities for assigned geographies, establishing relationships with customers in clinics and hospitals, and driving successful sales of Axsome products. This field-based role requires gaining access to customers in clinical settings while maximizing engagement through digital channels. The SAM will be a disease-category expert and product champion, providing account management support and market insights to inform strategy and stakeholder engagement.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully complete all training classes in a timely manner
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by the needs of the business
• Additional responsibilities as assigned

Qualifications

• Required: Bachelor’s degree from an accredited college or university
• Required: Minimum of 5 years of field customer experience and/or account management; Minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role
• Required: 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space
• Preferred: Migraine/CNS experience
• Required: Demonstrated experience delivering outstanding results
• Preferred: Launch experience
• Required: Must live in the territory's geography
• Required: Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Required: Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Required: Comfortability with uncertainty and high expectations
• Preferred: Patient support services experience
• Preferred: Strong digital marketing aptitude
• Required: Strong interpersonal, presentation, and communication skills
• Required: Frequent driving, including extended periods behind the wheel

Skills

• Ability to engage effectively with customers in virtual and live settings
• Digital marketing aptitude
• Cross-functional collaboration and stakeholder management
• Market analysis and territory planning capabilities

Additional Requirements

• Overnight travel as needed to support business needs
• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30lbs regularly
• Overhead reaching required to close and secure liftgates or similar equipment