Specialty Account Manager, Symbravo (Scranton, PA)

Role Summary

Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure successful sales of Axsome products. This is a field-based role requiring access to customers in clinic or hospital settings while engaging through digital channels. The SAM will be a disease category expert and product champion, providing account management support and insight into key stakeholders and marketplace trends.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote within approved labeling in a comprehensive, fair, and ethical manner in line with guidelines
• Develop strong customer relationships by understanding customer needs
• Serve as a resource to customers on payer policies and processes (eligibility, benefit verification, prior-authorization, appeals/denials)
• Maximize use of marketing resources to maintain and develop relationships and grow prescribing confidence
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and internal departments on environment and results
• Complete training and administrative duties in a timely fashion
• Manage efforts within the assigned promotional budget
• Collaborate across corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by business needs
• Additional responsibilities as assigned

Qualifications

• Required: Bachelor's degree from an accredited college or university
• Required: Minimum of 5 years of field customer experience and/or account management; minimum of 3 years Healthcare Professional experience with relevant CNS experience
• Required: 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space
• Preferred: Migraine/CNS experience
• Preferred: Launch experience
• Required: Must live in the territory's geography
• Required: Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Required: Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Preferred: Patient support services experience
• Preferred: Strong digital marketing aptitude
• Required: Strong interpersonal, presentation, and communication skills

Education

• Bachelor's degree from an accredited college or university

Additional Requirements

• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30 lbs regularly
• Overhead reaching required for liftgate or similar equipment