Specialty Account Manager, Symbravo (Richmond, VA)

Role Summary

Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful sale of our products. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing engagement through digital channels. The SAM will be a disease category expert and product champion, providing account management support and demonstrating knowledge of the local landscape to assess key stakeholders and future marketplace trends.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership
• Promote within approved labeling in a comprehensive, fair, and ethical manner consistent with industry-specific and corporate guidelines
• Develop strong customer relationships by understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships for growing confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully complete all training classes in a timely manner
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by the needs of the business
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 5 years of field customer experience and/or account management; minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet qualifications
• 5 years of consistent top performance in pharmaceutical, biotech, or medical sales
• Migraine/CNS experience strongly preferred
• Demonstrated experience delivering outstanding results
• Launch experience strongly preferred
• Must live in the territory
• Experience strategizing within cross-functional teams and utilizing differential resources to achieve business goals
• Proven ability to manage multiple tasks concurrently under aggressive timelines
• Comfortable with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills
• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30 lbs regularly
• Overhead reaching to close and secure liftgates or similar equipment

Skills

• Digital engagement and virtual communication
• Account management and territory planning
• Payer policy navigation and prior authorization processes
• Cross-functional collaboration
• Strong presentation and communication abilities

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Overnight travel as required by business needs