Specialty Account Manager, Symbravo (Buffalo, NY)

Role Summary

Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful sale of our products. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. The SAM will be responsible for product performance at a territory level and expected to be a disease category expert and product champion.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer‚Äôs needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers‚Äô confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully complete all training classes in a timely manner
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by the needs of the business
• Additional responsibilities as assigned

Qualifications

• Required: Bachelor‚Äôs degree from an accredited college or university
• Required: Minimum of 5 years of field customer experience and/or account management
• Required: Minimum of 3 years Healthcare Professional experience with relevant CNS experience
• Required: 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space
• Preferred: Migraine/CNS experience strongly preferred
• Required: Demonstrated experience delivering outstanding results
• Preferred: Launch experience strongly preferred
• Required: Must live in the territory's geography
• Required: Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Required: Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Required: Comfortability with uncertainty and high expectations
• Preferred: Patient support services experience
• Preferred: Strong digital marketing aptitude
• Required: Strong interpersonal, presentation, and communication skills
• Required: Frequent driving, including extended periods of time behind the wheel
• Required: Prolonged sitting and standing as part of daily job functions
• Required: Ability to lift and carry up to 30lbs regularly
• Required: Overhead reaching required to close and secure liftgates or similar equipment