Specialty Account Manager, Auvelity (Youngstown, OH)

Role Summary

Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure successful promotion of AUVELITY for major depressive disorder in adults and potential future indications. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing engagement through digital channels. The SAM will be a disease category expert and product champion, providing account management support and insight into the local landscape and future marketplace trends.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote within approved labeling in a comprehensive, fair, and ethical manner aligned with industry guidelines
• Develop strong customer relationships by understanding customer needs
• Serve as a resource regarding payer policies and processes (eligibility and benefit verification, prior-authorization, appeals/denials)
• Maximize use of marketing resources to grow customer confidence to prescribe Axsome medications
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and internal departments about environment and results
• Complete all training classes promptly
• Complete administrative duties accurately and timely
• Manage efforts within assigned promotional budget
• Collaborate across corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as needed
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 5 years of field customer experience and/or account management; minimum of 3 years healthcare professional experience with relevant CNS experience acceptable
• 5 years of consistent top performance in pharmaceutical, biotech, or medical sales
• Psychiatry/CNS experience strongly preferred
• Demonstrated experience delivering outstanding results
• Launch experience strongly preferred
• Must reside in the territory
• Experience strategizing within cross-functional teams and using differential resources to reach goals
• Ability to manage multiple tasks concurrently under aggressive timelines
• Comfort with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills
• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily functions
• Ability to lift and carry up to 30 lbs regularly
• Overhead reaching to close and secure liftgates or similar equipment

Skills

• Customer relationship management
• Payer policy navigation
• Territory planning and execution
• Cross-functional collaboration
• Digital engagement and marketing
• Effective communication and presentation

Education

• Bachelor’s degree required