Specialty Account Manager, Auvelity (Boca Raton, FL)

Role Summary

Specialty Account Manager to execute commercial activities for assigned geographies, establish relationships with customers, and promote AUVELITY for major depressive disorder in adults and potential future indications. This field-based role requires gaining access to clinic or hospital customers while engaging through digital channels. The SAM will be a disease category expert and product champion, providing account management support and insights into the local marketplace.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership
• Promote within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry-specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization, and appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships to grow confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about the changing environment and results
• Successfully complete all training classes in a timely manner
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by the needs of the business
• Additional responsibilities as assigned

Qualifications

• Required: Minimum of 5 years of field customer experience and/or account management; minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role
• Required: 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space
• Preferred: Psychiatry/CNS experience strongly preferred
• Preferred: Launch experience strongly preferred
• Required: Must live in the territory's geography
• Required: Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Required: Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Required: Comfortability with uncertainty and high expectations
• Preferred: Patient support services experience
• Required: Strong digital marketing aptitude
• Required: Strong interpersonal, presentation, and communication skills
• Required: Frequent driving, including extended periods of time behind the wheel
• Required: Prolonged sitting and standing as part of daily job functions

Education

• Bachelor’s degree from an accredited college or university

Skills

• Interpersonal, presentation, and communication skills
• Digital marketing aptitude
• Ability to engage customers through both virtual and in-person channels

Additional Requirements

• Overnight travel as indicated by the needs of the business
• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30 lbs regularly
• Overhead reaching required to close and secure liftgates or similar equipment