Specialist, Patient & Specialty Services SOPs & Document Management- Radioligand Therapies - East Hanover, NJ
Novartis
Full-time
On-site
East Hanover, NJ
Operations
Want to see how your resume matches up to this job? A free trial of our JobsAI will help! With over 2,000 biopharma executives loving it, we think you will too! Try it now — JobsAI.
Role Summary
Specialist, Patient & Specialty Services SOPs & Document Management- Radioligand Therapies - East Hanover, NJ
Responsibilities
- Support the development, execution, and maintenance of all key Patient documentation that supports the day to day operations of the team – Key documents may include working practice documents, work instructions, job aides, call guides, frequently asked questions, and other content required for the team to do their job
- Assist in the approval of all documentation with all PSS key stakeholders and with our Materials Approval Process
- Help create knowledge management repository to maintain version control of documentation
- Collaborate with PSS Product, PSS Enterprise Content Design, PSS Quality, and PSS Franchise teams to develop, execute, and maintain content and documents
- Assist team in new hire on-boarding, training, and management, including liaising with training teams and vendor partners
- Champion new processes to improve operational efficiencies, including updates to core business applications
- This is a US based position. No international relocation will be provided for this position. This position will be located at the East Hanover site and will not have the abilty to be located remotely. Domestic travel may be required for business meetings.
Qualifications
- Bachelor’s Degree Required. BA/BS In Related Field
- 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and/or patient services
- 2+ years of change management and project management experience
- Ability to manage multiple projects and consistently meet deadlines
- Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
- Detail oriented problem solver who can make clear-headed decisions while under pressure
- Ability to drive results
- Strong written and verbal communication skills