Specialist, Medical Information Systems

Role Summary

Work closely with the Medical Communications team to support tasks associated with medical information and medical resource contents. Responsible for several Medical Information and non-medical aspects, such as liaising with the medical information call center, responding to non-therapeutic area specific inquiries, serving as medical information systems administrator, and coordinating logistics associated with resource maintenance, distribution, and meeting support.

Responsibilities

• Serve as primary point of contact for the Medical Information call center, managing contracting, reporting, and notifying vendor of changes or updates to content and/or relevant Neurocrine policies
• Independently triage and assess incoming Medical Information inquiries, appropriately direct them to the medical partner based on complexity, content, and regulatory considerations
• Analyze and interpret inquiries, applying existing guidance and prior approaches to resolve non-medical questions while escalating medical or complex issues to the appropriate Medical Communications or therapeutic area lead
• Acts as administrator for the Information Request Management System (IRMS) and analytic databases, performing system and user maintenance, ad hoc reports creation, troubleshooting, vendor contact, etc.
• Develop and deliver analytics and reports for internal stakeholders, going beyond standard reporting to identify trends, insights, and opportunities based on unique business questions
• Responsible for logistics of content deliverables and resources to ensure material is up to date and available for use across various platforms, including Medical Information call center
• Support broader Medical Information and Medical Resource Content Development initiatives as needed, contributing to process improvements and operational effectiveness
• Other duties as assigned

Qualifications

• Bachelor’s degree and 2+ years of experience in Pharma/Biotech/Devices industry, Medical Affairs preferred OR Master’s degree and some relevant experience
• Understands Neurocrine's business objectives and developing understanding of Neurocrine's services and customers
• Ability to work as part of a team
• Strong computer skills
• Good verbal and written communication, problem-solving, analytical thinking skills
• Detail oriented
• Ability to meet deadlines
• Good project management skills
• Effective interpersonal skills including the ability to build successful relationships with internal experts/teams and other stakeholders
• Flexible and able to work independently to manage work priorities and follow tasks through to completion
• Thrives when working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
• Strong ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks
• Excellent presentation and highly proficient computer skills (e.g., Word, Excel, PowerPoint)
• Comfortable working within digital platforms and within system administration
• Good knowledge of project based dashboards to communication to stakeholders
• Familiar with automation tools to present information and data to appropriate audiences

Skills

• Strong computer skills; proficient in Word, Excel, PowerPoint
• Excellent verbal and written communication; problem-solving; analytical thinking
• Detail oriented; able to meet deadlines; strong project management
• Effective interpersonal skills; ability to build relationships with internal experts and other stakeholders
• Team player; flexible and able to work independently; able to manage priorities
• Ability to translate complex issues into simple terms; orchestrate plans to resolve issues and mitigate risks
• Comfortable with digital platforms and system administration; familiar with automation tools and dashboards

Education

• Bachelor’s degree with 2+ years of experience in Pharma/Biotech/Devices industry; Medical Affairs preferred OR Master’s degree with relevant experience