ServiceNow Business Analyst

Responsibilities:
- Support CMDB & ITOM POD by coordinating delivery, documentation, and operational readiness.
- Enable pod operations: intake, planning, tracking, and communication for CMDB updates, discovery enhancements, integrations, and service support.
- Maintain POD visibility into priorities and backlog.
- Support compliance with applicable Corporate/Divisional policies and procedures.
- Partner with business/technology teams to identify operational needs, delivery priorities, and process improvements.
- Gather and maintain requirements, process notes, documentation, training materials, and delivery artifacts.
- Support backlog refinement, intake coordination, and sprint planning (dependencies and status updates).
- Coordinate testing support, document findings, and validate solutions meet business/operational needs.
- Monitor milestones, actions, risks, and dependencies; escalate as needed.
- Liaise between team members and business partners; communicate actionable updates.
- Support process consistency, documentation quality, continuous improvement, and routine reporting.

Qualifications (Required):
- Bachelor’s +6 yrs; or Master’s +5 yrs; or PhD (0 yrs).
- Enterprise experience in business analysis, operations coordination, documentation, or delivery.
- Strong communication, organization, stakeholder coordination; manage multiple priorities.
- Comfortable with documentation, status tracking, and follow-up.
- Analytical mindset; attention to detail; customer-focused.
- ServiceNow (agile lifecycle, sprint planning, story tracking).
- Jira (backlog visibility, task tracking, documentation, operational follow-up).
- Basic CMDB concepts (CI relationships, data quality) and familiarity with ITOM service operations.

Preferred:
- ServiceNow CMDB/ITOM exposure.
- Agile environment experience.

Benefits (if applicable): Paid time off, medical/dental/vision insurance, and 401(k); eligible for short-term incentives.