Service Desk Analyst I (Req #1433)

Role: Service Desk Analyst I providing Level 1 technical support to ePlus customers, resolving hardware and software issues. Responsibilities include troubleshooting, documenting incidents, tracking issues through resolution, and offering excellent customer service via phone, email, and in person. The role involves mentorship and teamwork within the support environment. Requirements: High school diploma, at least one year of customer service experience, familiarity with relevant software/hardware, and proficiency with call tracking systems (ServiceNow experience a plus). Preferred qualifications include two years of Service Desk experience, an associate degree, or relevant IT certifications. High-value specifics: support of IT infrastructure, issue resolution, and customer interactions; work schedule Tuesday-Saturday, 1pm-10pm ET; location in or near Virginia Beach, VA; reliable high-speed internet and camera presence required for remote/hybrid work. The salary range is $16.83–$24.04 hourly, with potential bonuses and benefits, emphasizing a customer-focused, collaborative environment aligned with company values.