Service Desk Analyst

Role: Provide first and second line technical support to internal staff, managing and resolving hardware, software, and network issues. Responsibilities: act as primary contact via phone and email, troubleshoot IT problems across devices and systems, maintain asset database, escalate complex issues, and support staff with training and documentation.Qualifications: high school diploma or GED; 2+ years in IT Service Desk or Call Center; industry certifications preferred (e.g., CompTIA A+, Microsoft). Skills: strong knowledge of Windows OS (XP, 7, 10, 11), Microsoft Office suite, Outlook, Teams, and experience with remote support tools like Dameware; familiarity with MDM platforms such as Intune and SCCM. Work environment: primarily office-based with labs and manufacturing areas, requiring caution due to exposure to raw materials; occasional extra hours may be needed. High-Value: focus on technical support in a lab/manufacturing setting, handling IT assets, remote troubleshooting, and supporting internal users.