Service Desk Analyst

Role: Provide first and second line technical support to internal staff, managing a range of hardware, software, and network issues. Responsibilities: serve as the primary contact for IT queries via phone and email, troubleshoot hardware/software problems including network issues, manage asset database, escalate complex issues, document support activities, and deliver basic training on MS Office and other tools. Qualifications: high school diploma or GED; 2+ years in IT Service Desk or Call Center; industry certifications like CompTIA A+ or Microsoft preferred; strong knowledge of Windows OS (XP, 7, 10, 11), Microsoft Office, Outlook, Teams, and tools like Intune, SCCM, Dameware. Work environment: mainly office, labs, and manufacturing areas; caution advised due to raw materials exposure. Physical demands: visual and manual dexterity. Work setup: primarily in-office with occasional extra hours and shift work required.