Senior Technical Product Manager – Global Service & Repair

Role Summary

We are seeking a dynamic and strategic Technical Product Owner to lead delivery for our all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the user stories and requirements, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.

Responsibilities

• Shape the squad vision / roadmap and steer the squad in delivering products / platforms features / work oriented around business impact.
• Shape and prioritize the backlog, utilizing business expertise and understanding of customer needs, translate requirements into user stories and acceptance criteria.
• Act as the ‚Äúvoice of the customer‚Äù within the squad to ensure the squad ‚Äúbuilds the right thing."
• Work closely with Product/Platform Managers to establish products‚Äô business value.
• Collaborate with cross-functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
• Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
• Drive continuous improvement across the product lifecycle.
• Facilitate release planning, sprint planning and demos with all stakeholders.
• Ensure compliance with regulatory standards and quality assurance processes across all regions.
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.

Qualifications

• Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
• 7 years of relevant technical experience is required.
• Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
• Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.

Preferred

• Exposure to Microsoft Dynamics and ERP systems.
• Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
• Demonstrated ability to develop and implement global strategies.
• Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
• Strong analytical abilities with proficiency in data-driven decision making.
• Exceptional communication skills, with the ability to articulate value propositions clearly.