Senior Technical Product Manager – Global Service & Repair

Role Summary

Senior Technical Product Manager – Global Service & Repair responsible for leading delivery of Service and Repair offerings for Johnson & Johnson’s MedTech capital equipment. Shape user stories and requirements, drive innovation, and ensure excellence in service delivery across regions to enhance customer satisfaction, operational efficiency, and revenue growth.

Responsibilities

• Shape the squad vision / roadmap and steer the squad in delivering products / platforms features / work oriented around business impact.
• Shape and prioritize the backlog, utilizing business expertise and understanding of customer needs, translate requirements into user stories and acceptance criteria.
• Act as the ‚Äúvoice of the customer‚Äù within the squad to ensure the squad ‚Äúbuilds the right thing."
• Work closely with Product/Platform Managers to establish products‚Äô business value.
• Collaborate with cross-functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
• Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
• Drive continuous improvement across the product lifecycle.
• Facilitate release planning, sprint planning and demos with all stakeholders.
• Ensure compliance with regulatory standards and quality assurance processes across all regions.
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.

Qualifications

• Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
• 7 years of relevant technical experience is required.
• Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
• Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.

Preferred

• Exposure to Microsoft Dynamics and ERP systems.
• Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
• Demonstrated ability to develop and implement global strategies.
• Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
• Strong analytical abilities with proficiency in data-driven decision making.
• Exceptional communication skills, with the ability to articulate value propositions clearly.