Senior Specialist, Technical Support
Merck
August 19, 2026
Remote friendly (Rahway, NJ)
United States
IT
Senior member of Identity & Access Management supporting a global, fast-paced environment; ensure conformance to system architecture, security, regulations, standards, and practices; participate in creation and upkeep. Manage projects through completion; communicate and document effectively; work collaboratively with other teams.
Primary Job Responsibilities:
- Day-to-day operations supporting IAM services: PingFederate, PingAccess, Delinea Secret Server, Symantec VIP (MFA), MS Authenticator, SailPoint IdentityNow, Quest Password Manager, Hitachi Password Manager.
- Install security patches, perform upgrades, bug fixes, performance tuning, and reporting.
- Coordinate during critical service outages; support DR exercises.
- Gather requirements to set up SSO with third-party vendors.
- Identify privileged accounts and onboard to Delinea Secret Server to mitigate security risks.
- Configure and support SailPoint IdentityNow access certifications and periodic access reviews.
- Perform migration analysis for IAM services.
- Evaluate services with monitoring tools; identify security gaps and enhancements.
- Conduct vulnerability scans.
- Automate security features via Java/Linux/PowerShell and extend product APIs.
Required Experience/Skills:
- Bachelor’s degree (or equivalent) in CS/engineering or related experience.
- Subject matter expert in PingFederate, PingAccess, Delinea Secret Server, Symantec VIP, MS Authenticator, SailPoint/IdentityNow, and underlying infrastructure.
- 7+ years supporting large-scale enterprise IAM.
- Experience supporting real-time/moderated services.
- Ability to acquire new skills; fluent English.
Required technical skills: Active Directory, MFA, Incident/Problem/Change Management, Information Security, Availability/Service Delivery, SLA management, SDLC/SLM, stakeholder engagement, QA/testing.
Preferred/Other:
- Least privileged access concepts; Windows Server; RedHat Linux; F5 load balancer knowledge.
Application: Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub).
Primary Job Responsibilities:
- Day-to-day operations supporting IAM services: PingFederate, PingAccess, Delinea Secret Server, Symantec VIP (MFA), MS Authenticator, SailPoint IdentityNow, Quest Password Manager, Hitachi Password Manager.
- Install security patches, perform upgrades, bug fixes, performance tuning, and reporting.
- Coordinate during critical service outages; support DR exercises.
- Gather requirements to set up SSO with third-party vendors.
- Identify privileged accounts and onboard to Delinea Secret Server to mitigate security risks.
- Configure and support SailPoint IdentityNow access certifications and periodic access reviews.
- Perform migration analysis for IAM services.
- Evaluate services with monitoring tools; identify security gaps and enhancements.
- Conduct vulnerability scans.
- Automate security features via Java/Linux/PowerShell and extend product APIs.
Required Experience/Skills:
- Bachelor’s degree (or equivalent) in CS/engineering or related experience.
- Subject matter expert in PingFederate, PingAccess, Delinea Secret Server, Symantec VIP, MS Authenticator, SailPoint/IdentityNow, and underlying infrastructure.
- 7+ years supporting large-scale enterprise IAM.
- Experience supporting real-time/moderated services.
- Ability to acquire new skills; fluent English.
Required technical skills: Active Directory, MFA, Incident/Problem/Change Management, Information Security, Availability/Service Delivery, SLA management, SDLC/SLM, stakeholder engagement, QA/testing.
Preferred/Other:
- Least privileged access concepts; Windows Server; RedHat Linux; F5 load balancer knowledge.
Application: Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub).