Senior Specialist IT Site Services

Role: Senior Specialist IT Site Services responsible for end-to-end IT support at Bristol Myers Squibb's Indianapolis site. Objectives include delivering a user-centric IT Concierge experience, managing site support ticket queues, and ensuring smooth service delivery. Core responsibilities encompass technical troubleshooting, device staging, workplace setup, inventory management, coordination with stakeholders and vendors, and supporting data center infrastructure with rack, cabling, and network tasks. The role also involves contributing to process improvements and knowledge management, and participating in out-of-hours support. Requirements: proven technical support experience, strong problem-solving skills, and prior hands-on support in data center or network environments, supporting regulated facilities, with excellent interpersonal and communication skills. Preferred: experience in support within manufacturing or regulated environments, and familiarity with GxP standards. High-value specifics: support of over 170 global sites, data center and infrastructure support, supporting a pharmaceutical manufacturing environment, with an emphasis on delivering reliable IT services in a fast-paced, compliance-driven context. Collaboration: reports to regional Site Services Delivery Manager; involves coordination with internal teams and third-party vendors. Work setup: primarily onsite in Indianapolis with possible on-call responsibilities; travel not specified.