Senior Specialist, Benefit Operations
Bristol Myers Squibb
June 26, 2026
Remote friendly (Tampa, FL)
United States
Human Resources
Job Summary
The Senior Specialist, Benefit Operations manages and coordinates administration of company-sponsored health and welfare benefits and wellness programs (primary for Canada; also supports US and Puerto Rico). Provides Tier 2 support and works with People Services teams and external benefit partners to ensure effective, efficient programs and a strong employee experience.
Essential Functions
- Use ServiceNow to research and resolve Tier 2 benefits operations cases.
- Oversee daily administration of medical, dental, vision, COBRA, retiree MAP/EGWP, HSA, FSAs, life insurance, disability, wellness, and other ancillary plans.
- Lead implementations, enhancements, testing, deployment, execution, administration, and communications of benefit plans/systems.
- Partner with Benefit Strategists/Service Delivery Management on feasibility of benefit additions/modifications; provide SME input for plan requirements and vendor deliverables.
- Identify process automation opportunities.
- Serve as main operational point of contact for benefit administrators, carriers, and vendors.
- Support Annual Enrollment planning/execution; partner with Communications; oversee administrator delivery; analyze enrollment trends.
- Compile data for second-level appeals; maintain reference materials/Knowledge Articles.
- Prepare/oversee required government filings (e.g., 5500s, SARs, 1095s).
- Prepare financial reports; audit/reconcile carrier/vendor invoicing; support PO process.
- Assist with audits and benefit surveys.
- Coordinate M&A benefit operations activities and related reporting/archiving.
- Create training/resources (webinars, workshops, informational materials).
- Monitor/utilize benefits utilization and cost/trend analysis for optimization.
- Stay current on industry best practices and regulatory changes.
Education
- Bachelor’s degree in HR, Business Administration, or related field, or equivalent experience preferred.
- SHRM-CP, PHR, or CEBS preferred.
Experience
- 5–7 years benefits administration; 3+ years in senior/lead role required; Canadian experience preferred.
- Self-insured or large complex benefits programs required; RRSP and Medicare knowledge preferred.
- Benefits administration software/HRIS required; Workday and Alight preferred.
- Experience implementing new benefit technologies/upgrading systems/operational redesigns strongly preferred.
Skills
- Strong analytical skills and MS Excel; exceptional attention to detail.
- Excellent written/verbal communication; able to explain complex benefits to stakeholders.
- Exceptional project management/organizational skills; manage multiple priorities.
- Collaborative, multifunctional team orientation; deliver goals with minimal supervision.
Work Environment
- Typical office environment; 50% hybrid schedule; occasional travel may be required; may require >40 workweek for special projects/seasonality.
Compensation (if listed)
- Tampa, FL, US: $68,430–$82,915 (plus possible incentives/stock based on eligibility).
Benefits (if listed)
- Health coverage; wellbeing support; financial well-being/protection (including 401(k), disability, life insurance, etc.); paid time off and other eligible leave.
Application Instructions
- If you require reasonable accommodations, contact adastaffingsupport@bms.com.
The Senior Specialist, Benefit Operations manages and coordinates administration of company-sponsored health and welfare benefits and wellness programs (primary for Canada; also supports US and Puerto Rico). Provides Tier 2 support and works with People Services teams and external benefit partners to ensure effective, efficient programs and a strong employee experience.
Essential Functions
- Use ServiceNow to research and resolve Tier 2 benefits operations cases.
- Oversee daily administration of medical, dental, vision, COBRA, retiree MAP/EGWP, HSA, FSAs, life insurance, disability, wellness, and other ancillary plans.
- Lead implementations, enhancements, testing, deployment, execution, administration, and communications of benefit plans/systems.
- Partner with Benefit Strategists/Service Delivery Management on feasibility of benefit additions/modifications; provide SME input for plan requirements and vendor deliverables.
- Identify process automation opportunities.
- Serve as main operational point of contact for benefit administrators, carriers, and vendors.
- Support Annual Enrollment planning/execution; partner with Communications; oversee administrator delivery; analyze enrollment trends.
- Compile data for second-level appeals; maintain reference materials/Knowledge Articles.
- Prepare/oversee required government filings (e.g., 5500s, SARs, 1095s).
- Prepare financial reports; audit/reconcile carrier/vendor invoicing; support PO process.
- Assist with audits and benefit surveys.
- Coordinate M&A benefit operations activities and related reporting/archiving.
- Create training/resources (webinars, workshops, informational materials).
- Monitor/utilize benefits utilization and cost/trend analysis for optimization.
- Stay current on industry best practices and regulatory changes.
Education
- Bachelor’s degree in HR, Business Administration, or related field, or equivalent experience preferred.
- SHRM-CP, PHR, or CEBS preferred.
Experience
- 5–7 years benefits administration; 3+ years in senior/lead role required; Canadian experience preferred.
- Self-insured or large complex benefits programs required; RRSP and Medicare knowledge preferred.
- Benefits administration software/HRIS required; Workday and Alight preferred.
- Experience implementing new benefit technologies/upgrading systems/operational redesigns strongly preferred.
Skills
- Strong analytical skills and MS Excel; exceptional attention to detail.
- Excellent written/verbal communication; able to explain complex benefits to stakeholders.
- Exceptional project management/organizational skills; manage multiple priorities.
- Collaborative, multifunctional team orientation; deliver goals with minimal supervision.
Work Environment
- Typical office environment; 50% hybrid schedule; occasional travel may be required; may require >40 workweek for special projects/seasonality.
Compensation (if listed)
- Tampa, FL, US: $68,430–$82,915 (plus possible incentives/stock based on eligibility).
Benefits (if listed)
- Health coverage; wellbeing support; financial well-being/protection (including 401(k), disability, life insurance, etc.); paid time off and other eligible leave.
Application Instructions
- If you require reasonable accommodations, contact adastaffingsupport@bms.com.