Senior ServiceNow Engineer
AbbVie
August 30, 2026
Remote friendly (North Chicago, IL)
United States
$96,500 - $183,500 USD yearly
IT
Independently perform analyses and implement data, software, or technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. Demonstrate technical precision and strong analytical skills. Possess good understanding of software development and technology infrastructure (servers, storage, network connectivity, virtualization/cloud), and general understanding of data integration/warehousing, data analysis and visualization tools. Technology Engineers will be aligned to an area: Information, Software, Data, or Infrastructure.
Responsibilities:
- Perform routine tasks competently and independently; generate reliable, consistent results.
- Analyze and critique results; note significant variances or deviations from ServiceNow best practices.
- Troubleshoot workflows, access, portal, and reporting issues.
- Modify protocols as needed to suit changing HR business requirements.
- Understand business gaps and propose technical solutions.
- Demo new ServiceNow functionalities to stakeholders.
- Support HR Acuity case management application.
- Produce and maintain required technical documentation associated with deliverables.
- Participate in requirement gathering for new ServiceNow HR requests.
- Adhere to corporate standards and policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.
Qualifications:
- Bachelor’s degree + 6 years related experience; or Master’s + 5 years; or PhD with 0 years.
- ServiceNow HRSD configuration and/or development experience.
- Agile Framework experience strongly preferred.
- Theoretical and practical knowledge to carry out job functions.
Benefits:
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) (eligible employees).
- Short-term incentive program eligibility.
Responsibilities:
- Perform routine tasks competently and independently; generate reliable, consistent results.
- Analyze and critique results; note significant variances or deviations from ServiceNow best practices.
- Troubleshoot workflows, access, portal, and reporting issues.
- Modify protocols as needed to suit changing HR business requirements.
- Understand business gaps and propose technical solutions.
- Demo new ServiceNow functionalities to stakeholders.
- Support HR Acuity case management application.
- Produce and maintain required technical documentation associated with deliverables.
- Participate in requirement gathering for new ServiceNow HR requests.
- Adhere to corporate standards and policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.
Qualifications:
- Bachelor’s degree + 6 years related experience; or Master’s + 5 years; or PhD with 0 years.
- ServiceNow HRSD configuration and/or development experience.
- Agile Framework experience strongly preferred.
- Theoretical and practical knowledge to carry out job functions.
Benefits:
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) (eligible employees).
- Short-term incentive program eligibility.