Senior ServiceNow Architect
AbbVie
August 12, 2026
Remote friendly (North Chicago, IL)
United States
$141,500 - $268,500 USD yearly
IT
As a discipline expert and technical leader, designs and implements enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Leads Technology, Solution, and System architectures and ensures alignment with Enterprise Architecture standards. Provides architectural leadership and governance across service management and workflow technologies to ensure scalability, security, and alignment with business objectives.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
- Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable, sustainable solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors and shares architectural best practices.
- Identifies emerging technology trends and incorporates them into short- and long-term architectural planning.
- Manages relationships with vendors and partners in alignment with enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans.
Qualifications:
- Bachelor’s (Science/Technology-related) + 9 years; Master’s + 8 years; PhD (Science/Technology-related) or PharmD + 4 years.
- Strong ServiceNow technical background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing/governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Ability to influence senior stakeholders and collaborate cross-functionally.
- Experience in regulated environments with security and compliance considerations.
- Strong leadership, communication, and mentoring skills.
Benefits:
- Paid time off, medical/dental/vision insurance, and 401(k) (eligible employees).
- Eligible for long-term incentive programs.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
- Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable, sustainable solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors and shares architectural best practices.
- Identifies emerging technology trends and incorporates them into short- and long-term architectural planning.
- Manages relationships with vendors and partners in alignment with enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans.
Qualifications:
- Bachelor’s (Science/Technology-related) + 9 years; Master’s + 8 years; PhD (Science/Technology-related) or PharmD + 4 years.
- Strong ServiceNow technical background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing/governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Ability to influence senior stakeholders and collaborate cross-functionally.
- Experience in regulated environments with security and compliance considerations.
- Strong leadership, communication, and mentoring skills.
Benefits:
- Paid time off, medical/dental/vision insurance, and 401(k) (eligible employees).
- Eligible for long-term incentive programs.