Senior ServiceNow Architect
AbbVie
August 12, 2026
Remote friendly (Worcester, MA)
United States
$141,500 - $268,500 USD yearly
IT
Job Description:
As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Manages Technology, Solution, and System architectures and ensures alignment with Enterprise Architecture standards. Provides architectural leadership and governance across service management and workflow technologies to ensure scalability, security, and alignment with business objectives.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives.
- Provides architectural leadership and design guidance for enterprise service management (ServiceNow) and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation strategies.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable, sustainable technology solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors, advises, and shares architectural best practices.
- Identifies and evaluates emerging technology trends and incorporates them into short- and long-term architectural planning.
- Shapes and manages relationships with vendors and partners aligned with corporate values and enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans.
Qualifications:
- Bachelor’s (or equivalent) in Science/Technology +9 years; Master’s +8 years; PhD in Science/Technology or PharmD +4 years.
- Strong ServiceNow technical background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing/governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Ability to influence senior stakeholders and cross-functional teams.
- Experience in regulated environments with security/compliance considerations.
- Strong leadership, communication, and mentoring skills.
As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Manages Technology, Solution, and System architectures and ensures alignment with Enterprise Architecture standards. Provides architectural leadership and governance across service management and workflow technologies to ensure scalability, security, and alignment with business objectives.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives.
- Provides architectural leadership and design guidance for enterprise service management (ServiceNow) and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation strategies.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable, sustainable technology solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors, advises, and shares architectural best practices.
- Identifies and evaluates emerging technology trends and incorporates them into short- and long-term architectural planning.
- Shapes and manages relationships with vendors and partners aligned with corporate values and enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans.
Qualifications:
- Bachelor’s (or equivalent) in Science/Technology +9 years; Master’s +8 years; PhD in Science/Technology or PharmD +4 years.
- Strong ServiceNow technical background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing/governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Ability to influence senior stakeholders and cross-functional teams.
- Experience in regulated environments with security/compliance considerations.
- Strong leadership, communication, and mentoring skills.