Senior ServiceNow Architect
AbbVie
August 12, 2026
Remote friendly (Florham Park, NJ)
United States
$141,500 - $268,500 USD yearly
IT
Job Description
As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with business objectives.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
- Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors, advises, and shares architectural best practices.
- Identifies and evaluates emerging technology trends and incorporates them into architecture planning.
- Shapes and manages relationships with vendors and partners in alignment with enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans; identifies risks and opportunities.
Qualifications:
- Bachelor’s (or equivalent) + 9 years; Master’s + 8 years; PhD (or PharmD) + 4 years in Science/Technology-related field.
- Strong ServiceNow background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing and governing enterprise service management, Service Portal, catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
- Experience in regulated environments with security and compliance considerations.
- Strong leadership, communication, and mentoring skills.
As a discipline expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with business objectives.
Responsibilities:
- Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
- Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions.
- Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and mitigation.
- Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable solutions.
- Reviews and evaluates solution options, enhancements, and integrations for enterprise impact, security, and technical fit.
- Mentors, advises, and shares architectural best practices.
- Identifies and evaluates emerging technology trends and incorporates them into architecture planning.
- Shapes and manages relationships with vendors and partners in alignment with enterprise standards.
- Ensures adherence to security, compliance, data protection, and audit requirements.
- Contributes to multi-year roadmaps and project plans; identifies risks and opportunities.
Qualifications:
- Bachelor’s (or equivalent) + 9 years; Master’s + 8 years; PhD (or PharmD) + 4 years in Science/Technology-related field.
- Strong ServiceNow background in enterprise systems and solution architecture (preferably regulated environments).
- Experience designing and governing enterprise service management, Service Portal, catalogs, HR, CSM, GRC, and workflow automation.
- Ability to evaluate solution options and design sustainable architectures.
- Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
- Experience in regulated environments with security and compliance considerations.
- Strong leadership, communication, and mentoring skills.