Senior Service Desk Technician

Role: Senior Desktop Technician responsible for delivering secure, seamless end-user computing in a hybrid enterprise environment. Responsibilities: support Windows/Mac devices, troubleshoot complex hardware/software issues, administer platforms like Microsoft 365, Egnyte, and support identity services via Azure SSO, SCIM, and MDM; mentor junior staff; maintain documentation; collaborate with infrastructure, security, and network teams; participate in lifecycle management and new system deployments. Requirements: 3+ years in desktop support within medium-to-large enterprises; hands-on experience with Hybrid Active Directory/Azure AD, Microsoft 365 Suite, Endpoint management (Intune, JAMF); strong troubleshooting, communication, and documentation skills. Preferred: scripting (PowerShell, Python), understanding of security/network fundamentals, IT certifications (e.g., CompTIA, Microsoft). HighValue: enterprise support in biotech/biopharma, hybrid work setup, cross-functional collaboration. WorkSetup: onsite at Redwood City, CA; salary range $106,000–$132,000.