Senior Relationship Manager, HR Services
AstraZenecaWant to see how your resume matches up to this job? A free trial of our JobsAI will help! With over 2,000 biopharma executives loving it, we think you will too! Try it now — JobsAI.
Role Summary
Senior Relationship Manager, HR Services at AstraZeneca. You will be the on-the-ground face of HR services for the US site, building trusted relationships with senior leaders, employees, and line managers. You will own complex, country-specific HR queries that can’t be managed offshore, acting as the single point of contact for stakeholders and senior managers, and connect offshore delivery teams with local needs to ensure seamless, compliant service. You will serve as the US representative and collaborate with Relationship Managers in the UK and Sweden.
Responsibilities
- Be the go-to expert: Serve as the single point of contact for complex, country-specific HR inquiries, providing clear guidance and swift resolution.
- Lead stakeholder partnerships: Build strong, proactive relationships with HRDs, HRLT, and COE Leads. Keep leaders engaged, aligned with the HR services agenda, and informed on critical issues and the latest metrics.
- Bridge global and local delivery: Translate local business needs into actions for offshore service teams, ensuring consistency, speed, and quality.
- Influence outcomes: Shape decisions and elevate service through data, insights, and a strong understanding of US HR operations and compliance.
- Elevate the employee experience: Champion proactive solutions that reduce friction, improve service reliability, and strengthen trust.
Qualifications
- Required: Bachelor's degree
- Required: Minimum of 2-5 years relevant experience in Human Resources (HR) Services
- Required: Experience/comfort in working with and managing senior stakeholders across the business
- Required: Fluent English
- Required: Rigorous and analytical thinking
- Required: Experience with Workday, ServiceNow, PowerBI, and emerging HR digital/automation tools
- Required: Independent and collaborative worker
- Required: Developed commercial and analytical skills
- Required: Professional HR qualification
- Desired: Post Graduate HR Qualification
Skills
- US HR expertise with a track record in complex case management and stakeholder engagement
- Executive presence and strong communication skills—comfortable advising senior leaders and managing escalations
- Operational excellence mindset—driving process improvements, connecting teams, and delivering measurable results
- Data fluency—confident working with service metrics, SLAs, and dashboards to inform decisions and action plans
- Global collaboration—experience working across onshore/offshore models and influencing outcomes without direct authority
Additional Requirements
- None specified beyond the above