Senior Principal, Cyber Experience & AI Engagement
Johnson & Johnson
August 13, 2026
On-site
Raritan, NJ
IT
Senior Principal, Cyber Experience & AI Engagement
Position Summary
- Reimagine how employees engage with cybersecurity in the Age of AI.
- Define and drive the vision/strategy/roadmap for a unified omnichannel cybersecurity experience connecting AI assistants, web experiences, communications, knowledge, automation, and human support.
- Act as Product and Service Owner shaping how 140,000+ employees discover guidance, build cyber fluency, and take secure actions at key moments.
Key Responsibilities
- Own cyber experience strategy, roadmap, adoption, performance, governance, and continuous evolution; manage backlogs, priorities, and investment decisions.
- Lead AI-powered cybersecurity experiences (concierge agents, intelligent assistants, conversational interfaces, proactive guidance, personalized interactions).
- Create personalized, context-aware guidance, content, resources, and support delivered via the right channel.
- Define content strategy, governance, taxonomy, delivery models, and lifecycle management.
- Define digital governance, standards, and operating models.
- Partner with cybersecurity/technology/communications/business teams to prioritize, deliver, and optimize.
- Drive adoption and value via change management, communications, and measurement.
- Use analytics and user insights to improve outcomes; monitor KPIs and report to senior stakeholders.
Qualifications
Required
- Bachelor’s degree (IT, CS, Cybersecurity, Business, Communications, or related).
- 8+ years in digital product management, platform leadership, cybersecurity services, knowledge management, employee experience, or related.
- Experience with enterprise omnichannel/channel strategy and digital engagement across multiple channels.
- Experience leading digital product strategy across web, AI, workflow, communications, analytics, and self-service.
- Translate user needs/business drivers/technology into scalable roadmaps and governance.
- Lead cross-functional teams and complex enterprise initiatives.
- Strong communication/storytelling and executive influence.
Preferred
- Cybersecurity/risk management/knowledge management or enterprise service delivery experience.
- Digital experience platform/content ecosystem and AI-enabled solution expertise.
- Experience with SharePoint, Microsoft 365, AI/Copilot, ServiceNow, analytics, or digital workplace tech.
- GenAI/conversational AI/knowledge discovery at enterprise scale.
Required Skills: Cybersecurity, Omnichannel
Preferred Skills: Data Science, Digital Strategy, Emerging Technologies, ISMS, Product Development/Strategies, Tactical Planning, Technical Credibility, etc.
Benefits/Pay Transparency (as stated)
- Anticipated base pay range: $137,000–$236,325.
Position Summary
- Reimagine how employees engage with cybersecurity in the Age of AI.
- Define and drive the vision/strategy/roadmap for a unified omnichannel cybersecurity experience connecting AI assistants, web experiences, communications, knowledge, automation, and human support.
- Act as Product and Service Owner shaping how 140,000+ employees discover guidance, build cyber fluency, and take secure actions at key moments.
Key Responsibilities
- Own cyber experience strategy, roadmap, adoption, performance, governance, and continuous evolution; manage backlogs, priorities, and investment decisions.
- Lead AI-powered cybersecurity experiences (concierge agents, intelligent assistants, conversational interfaces, proactive guidance, personalized interactions).
- Create personalized, context-aware guidance, content, resources, and support delivered via the right channel.
- Define content strategy, governance, taxonomy, delivery models, and lifecycle management.
- Define digital governance, standards, and operating models.
- Partner with cybersecurity/technology/communications/business teams to prioritize, deliver, and optimize.
- Drive adoption and value via change management, communications, and measurement.
- Use analytics and user insights to improve outcomes; monitor KPIs and report to senior stakeholders.
Qualifications
Required
- Bachelor’s degree (IT, CS, Cybersecurity, Business, Communications, or related).
- 8+ years in digital product management, platform leadership, cybersecurity services, knowledge management, employee experience, or related.
- Experience with enterprise omnichannel/channel strategy and digital engagement across multiple channels.
- Experience leading digital product strategy across web, AI, workflow, communications, analytics, and self-service.
- Translate user needs/business drivers/technology into scalable roadmaps and governance.
- Lead cross-functional teams and complex enterprise initiatives.
- Strong communication/storytelling and executive influence.
Preferred
- Cybersecurity/risk management/knowledge management or enterprise service delivery experience.
- Digital experience platform/content ecosystem and AI-enabled solution expertise.
- Experience with SharePoint, Microsoft 365, AI/Copilot, ServiceNow, analytics, or digital workplace tech.
- GenAI/conversational AI/knowledge discovery at enterprise scale.
Required Skills: Cybersecurity, Omnichannel
Preferred Skills: Data Science, Digital Strategy, Emerging Technologies, ISMS, Product Development/Strategies, Tactical Planning, Technical Credibility, etc.
Benefits/Pay Transparency (as stated)
- Anticipated base pay range: $137,000–$236,325.