Senior Patient Financial Navigation Specialist

Role: Senior Patient Financial Navigation Specialist focused on optimizing patient financial experiences within a healthcare diagnostics environment, supporting Veracyte’s mission in cancer care. Responsibilities include providing expert guidance on insurance and billing, coordinating with internal teams to resolve escalated issues, mentoring junior staff, and analyzing financial trends to improve processes. The role involves navigating payor portals and supporting transparency and trust in financial communications. Requirements: High school diploma or GED; 4+ years in healthcare billing, insurance coordination, or patient financial services; proficiency with Microsoft Office, CRMs (like Salesforce), and billing software (Epic, XiFin, Quadax). Preferred: Associate’s or bachelor’s degree in healthcare administration or related field, experience managing complex patient cases with empathy, and strong communication skills. High-Value: Healthcare billing and insurance expertise; patient advocacy; experience with healthcare software and benefits verification. Work Setup: East Coast location, schedule 11:30 am–8 pm ET, with potential remote flexibility.