Director, Patient Experience and Program Communications, Pain Programs and Patient Support

Role: Lead strategy for patient and stakeholder communications within Pain Patient Support, focusing on enhancing access, engagement, and support experiences. Responsibilities: shape long-term vision and annual plans for patient support messaging; translate complex operational, reimbursement, and access processes into clear, effective communication across multiple channels; collaborate cross-functionally with marketing, access strategy, and operational teams to ensure consistent messaging; develop and oversee digital and print resources, and implement measurement frameworks to optimize impact; lead external partners and internal stakeholders, ensuring regulatory compliance and timely execution. Requirements: Bachelor's degree in Marketing, Communications, or related field; 10+ years in patient engagement, support, or related commercial roles in biopharma or healthcare; proven leadership in complex, regulated environments; strong strategic communication, organizational influence, and project management skills; experience with cross-functional initiatives including medical, legal, and regulatory review processes; proficiency in digital tools like Veeva, Salesforce, Tableau preferred. High-Value: focus on patient access, reimbursement, and engagement for pain therapeutics; experience in highly regulated biopharma environment; cross-channel digital content creation; collaboration with Medical, Legal, and Regulatory teams. Work setup: Hybrid or on-site, with flexibility options.