Senior Operations Supervisor for Plasma Center

Role Summary

The Senior Operations Supervisor leads day-to-day plasma donor center operations, supervising staff on the donor floor and ensuring compliance with regulatory and quality standards. As a senior frontline leader, this role oversees daily activities, provides shift leadership, and supports the Center Manager in driving performance, donor satisfaction, and continuous improvement. Location: Portland, OR.

Responsibilities

• Act as acting leader in the absence of the Center Manager; perform tasks across the plasma center, including donor flow and production tasks.
• Oversee donor operations and supervise staff during assigned shifts, providing shift leadership, staffing coordination, task assignments, break schedules, and coaching.
• Create employee schedules to accommodate donor cycles.
• Determine the adequacy of inventory and supplies; compile and submit orders to vendors to meet needs.
• Keep the Center Manager informed of irregularities and provide action plans to correct deficiencies.
• Support and execute daily operational plans to achieve center targets related to donor throughput, quality, and productivity.
• Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitor donor flow and address delays or service issues to ensure an exceptional donor experience.
• Oversee donor floor operations and supervise staff during assigned shifts.
• Learns and maintains familiarity with state and federal regulations, FDA SOPs, OSHA, CLIA, cGMP, and internal procedures.
• Supervise donor selection, plasma collection, and manufacturing records to maintain production standards in accordance with regulations.
• Attend required training sessions and meetings; ensure accurate documentation of necessary records.
• Ensure facility is neat and clean and equipment is in good working order; submit timely reports as required.
• Assist in the control of center donor funds as determined by the Center Manager.
• Participate in onboarding, training, and cross-training of staff to support center agility and performance.
• Maintain active communication with other service areas to ensure documentation and quality.
• Lead by example in promoting a culture of safety, teamwork, and accountability; report unsafe situations or conditions.
• May be trained to repair plasma center equipment.
• Assist the Center Manager in any task necessary in pursuit of company objectives.

Qualifications

• Typically requires 6 years of related experience with phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency to handle difficult situations.
• Equivalency: directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Skills

• Exceptional customer service skills. Proficient in speaking and writing English. Where applicable, bi-lingual skills.
• Ability to understand, explain, and follow SOPs and protocols.
• Ability to work flexible scheduling and to perform in a regulated, high-volume medical environment where donor and staff safety and plasma quality are paramount.

Education

• High school diploma or GED.
• Certified as Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certification.

Additional Requirements

• Occupational Demands: Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. PPE is required such as protective eyewear, garments, gloves, and cold gear.
• Physical demands: Standing 4–6 hours per day, sitting 1-2 hours per day; bending and twisting of neck 1-2 hours per day; frequent hand movement; light lifting 15 lbs with a maximum of 50 lbs; hearing and vision requirements; ability to communicate effectively and work independently or as part of a team.