Senior Operations Supervisor for Plasma Center

Role Summary

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Location: Odessa, TX.

Responsibilities

• Serves as acting leader in the absence of the Center Manager; performs all tasks within the plasma center, including production activities and supervising donor flow.
• Oversee donor operations and supervise staff during assigned shifts, including staffing coordination, task assignments, break schedules, and coaching of team members.
• Creates employee schedules to accommodate donor cycles.
• Manages inventory levels of goods and supplies necessary for center operations; compiles and submits orders to vendors as needed.
• Keeps the Center Manager informed of irregularities and develops action plans to improve center performance.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitors donor flow and addresses delays or service issues to ensure an exceptional donor experience.
• Maintains familiarity with and complies with state and federal regulations, SOPs, OSHA, CLIA, cGMP, and internal procedures; supervises donor selection, plasma collection, and manufacturing records.
• Attends required training sessions and meetings; ensures thorough documentation of necessary records.
• Maintains a neat, clean facility and ensures equipment is in good working order; submits timely and accurate reports as required.
• Participates in onboarding, training, and cross-training of staff to support center agility and performance.
• Maintains active communication with other service areas to ensure accurate documentation and quality; promotes a culture of safety, teamwork, and accountability.
• Leads by example in promoting safety and accountability; reports unsafe situations to the appropriate supervisor or manager; may be trained to repair plasma center equipment.
• Assists the Center Manager in any task necessary to achieve company objectives.

Qualifications

• Typically requires 6 years of related experience with phlebotomy, donor processing, and plasma processing duties, with demonstrated ability to handle difficult situations.
• Equivalency: an equivalent combination of related experience or education may be considered in place of the stated requirements (e.g., 4 years of experience or a Bachelor's degree).

Skills

• Exceptional customer service skills.
• Proficient in speaking and writing English, with legible handwriting; bilingual abilities where applicable.
• Ability to understand, explain, and follow SOPs and protocols.
• Ability to work flexible scheduling to meet business needs.
• Ability to perform in a highly regulated, operations-intensive, high-volume medical environment where donor and staff safety and plasma quality are paramount.

Education

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certification.

Additional Requirements

• Occupational Demands: work in a plasma center with exposure to biological fluids; PPE required; standing 4–6 hours per day and sitting 1–2 hours per day; frequent bending and twisting; light lifting up to 50 lbs; hearing and vision requirements; ability to communicate effectively and work with minimal supervision or in teams.