Senior Manager, User Experience (UX) Lead

Role Summary

Senior Manager of User Experience to embed within Forward Impact Teams (FIT pods) to deliver rapid outcomes by experimenting, learning fast, and proving what works. You will be the voice of the customer, leveraging AI tools to deliver insights in days and MVPs in weeks, accelerating design approaches. You will lead design within the intersection of customer insights, design systems, and product delivery, maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet technical rigor and customer needs.

Responsibilities

• Execute end-to-end design process for assigned pods under Director guidance
• Deliver medium to high-fidelity prototypes within days for critical decisions
• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
• Lead MVP design quality through detailed specifications and asset creation for ready-to-scale digital products
• Coordinate with Digital Creation Centers on design handoffs and scaling requirements
• Flex across pods based on demand, providing surge support during peak periods
• Create responsive designs optimized for multiple platforms and devices
• Build interactive prototypes for user testing and stakeholder reviews
• Maintain and expand design system components ensuring consistency and reusability
• Create comprehensive design documentation including specifications and guidelines
• Support design tool adoption and configuration across pods
• Track design metrics including velocity, quality, and adoption rates
• Coordinate design reviews ensuring feedback is actionable and timely
• Manage design asset libraries and version control
• Build templates and starter kits accelerating design delivery
• Ensure design files are organized for efficient collaboration
• Train CX Leads on rapid prototyping techniques and tools
• Create design templates and components for self-service use
• Support Communities of Practice with design expertise and best practices
• Mentor junior designers and provide growth opportunities
• Document design patterns and successful approaches
• Lead design workshops and training sessions
• Build design evaluation criteria and review processes
• Enable non-designers to create basic prototypes independently
• Demonstrate breadth of diverse leadership experiences including the ability to influence and collaborate with peers, develop and coach others, oversee and guide work to achieve meaningful outcomes

Qualifications

• Minimum Requirements: Bachelor's degree in Design or related field
• 6+ years of progressive design experience with focus on digital products
• Expert proficiency in Figma including components, variants, and auto-layout
• Strong portfolio demonstrating system design thinking
• Experience with accessibility standards and inclusive design
• Proven ability to deliver under tight deadlines
• Experience mentoring and enabling non-designers
• Strong presentation and communication skills
• Demonstrated AI-first mindset with willingness to challenge traditional design paradigms
• Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
• Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
• Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
• Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly

• Preferred: Experience in pharmaceutical or healthcare design
• Preferred: Background with design systems at scale
• Preferred: Knowledge of front-end development principles
• Preferred: Experience with AI-augmented design tools
• Preferred: Service design or journey mapping expertise
• Preferred: Certification in accessibility or inclusive design
• Preferred: Previous experience in lean/agile environments

Education

• Bachelor's degree in Design or related field

Additional Requirements

• Strong digital literacy and an AI-first mindset, with the ability to evaluate and integrate generative tools into the creative process
• Ability to manage multiple complex programs and projects simultaneously
• Strong analytical and problem-solving skills
• Occasional travel may be required for workshops, team meetings, or stakeholder engagement