Senior Manager, Systems & Collaboration Platforms Business Operations

Location: Tarrytown, NY

Responsibilities
- Own day-to-day administration, performance, and user readiness for enterprise planning and collaboration platforms.
- Manage business administration (access approvals, onboarding, issue tracking).
- Coordinate user acceptance testing for system enhancements to ensure business readiness and customer engagement.
- Maintain governance documentation, knowledge articles, and business-rule documentation for compliance/audit readiness.
- Prepare decision records, impact assessments, and escalation packages for governance forums.
- Partner across the enterprise to align platform operations with standards and strategic objectives.
- Monitor and report operational metrics (adoption, satisfaction, issue-resolution performance).
- Identify opportunities to improve user experience, operational efficiency, and governance maturity.

Qualifications/Required
- Bachelor’s degree with 8+ years’ experience in operational or enterprise planning, including cross-functional alignment on processes/initiatives.
- Experience supporting enterprise planning, portfolio management, or collaboration platforms in a biopharma, R&D, or regulated environment.
- Experience developing/maintaining business-rule documentation, knowledge articles, UAT materials, or governance documentation.
- Experience supporting platform governance, change control, release management, or operational support models.

Nice to Haves
- PMI Project Management Professional (PMP) certification.
- Biopharma or drug development experience.
- Proven success leading cross-functional initiatives in a complex matrix organization.

Application
- Apply now.