Senior Manager, RDBU Patient Access Technology Strategy and Operations
Amgen
August 26, 2026
Remote friendly (United States)
United States
Market Access
Patient Access Technology & OneCRM Implementation
- Lead RDBU Patient Access project management for capability advancement and OneCRM transition, including planning, coordination, and deployment; collaborate with IT, training, compliance, and analytics.
- Partner with RDBU Patient Access, IT, and PAR for requirements, system readiness, data migration, testing, and cutover planning.
- Support change management, training coordination, and post-launch stabilization with PAR and Patient Access LT.
- Track delivery milestones, risks, and dependencies; escalate issues as needed.
- Support governance forums with status updates, risks, and decision points.
- Work cross-functionally to align stakeholders across functions and levels.
- Manage multiple high-priority initiatives simultaneously while maintaining quality and speed.
CRM Capability Advancement
- Collaborate with leadership and cross-functional partners to enhance and optimize OneCRM capabilities for Patient Access needs.
- Translate business requirements into clear enhancement requests and requirements.
- Prioritize and manage CRM enhancements aligned to the technology roadmap and stakeholders.
- Support deployment and change management with Patient Access leadership and training.
- Prepare materials for key meetings, manage time effectively, and drive action items to completion.
- Develop and maintain strong stakeholder relationships.
- Ensure compliance with applicable SOPs and support discussions on development of new capabilities.
Preferred Qualifications
- Patient access experience; understanding hub and PSP process and compliance.
- Experience managing multiple projects simultaneously.
- Strong planning, project management, communication, and organization skills.
- Experience developing and implementing cross-functional technology solutions.
- Experience managing budgets, PO requests, invoices, and forecasting.
- Experience leading cross-functional teams in a matrix environment.
- Flexibility in a fast-paced environment; initiative and independence.
- Professional, proactive demeanor; strong interpersonal skills.
- Excellent written and verbal communication skills.
- Lead RDBU Patient Access project management for capability advancement and OneCRM transition, including planning, coordination, and deployment; collaborate with IT, training, compliance, and analytics.
- Partner with RDBU Patient Access, IT, and PAR for requirements, system readiness, data migration, testing, and cutover planning.
- Support change management, training coordination, and post-launch stabilization with PAR and Patient Access LT.
- Track delivery milestones, risks, and dependencies; escalate issues as needed.
- Support governance forums with status updates, risks, and decision points.
- Work cross-functionally to align stakeholders across functions and levels.
- Manage multiple high-priority initiatives simultaneously while maintaining quality and speed.
CRM Capability Advancement
- Collaborate with leadership and cross-functional partners to enhance and optimize OneCRM capabilities for Patient Access needs.
- Translate business requirements into clear enhancement requests and requirements.
- Prioritize and manage CRM enhancements aligned to the technology roadmap and stakeholders.
- Support deployment and change management with Patient Access leadership and training.
- Prepare materials for key meetings, manage time effectively, and drive action items to completion.
- Develop and maintain strong stakeholder relationships.
- Ensure compliance with applicable SOPs and support discussions on development of new capabilities.
Preferred Qualifications
- Patient access experience; understanding hub and PSP process and compliance.
- Experience managing multiple projects simultaneously.
- Strong planning, project management, communication, and organization skills.
- Experience developing and implementing cross-functional technology solutions.
- Experience managing budgets, PO requests, invoices, and forecasting.
- Experience leading cross-functional teams in a matrix environment.
- Flexibility in a fast-paced environment; initiative and independence.
- Professional, proactive demeanor; strong interpersonal skills.
- Excellent written and verbal communication skills.