Senior Manager, Patient Services and Distribution Effectiveness

Role Summary

Senior Manager, Patient Services and Distribution Effectiveness. Drive performance insights and operational excellence across patient support and product distribution networks, focusing on onboarding, access, reimbursement, and ongoing treatment journeys.

Responsibilities

• Leverage analytics tools to interpret data from Hub, SP, SD, and 3PL channels to gain operational insights and identify growth opportunities.
• Define patient support and access KPIs; develop routine reporting and analytics to monitor trends and performance of patient support programs and distribution activities.
• Lead the creation of a unified patient funnel dashboard to identify leakage points and improve visibility across HUB, SP, SD, and Direct Pharmacy workflows.
• Support deployment and prioritization of Field Access Managers (FAM) and Patient Access Managers (PAM) with deep-dive analytics to identify key performance drivers in onboarding, payer reimbursement, and adherence.
• Partner with distribution team to establish KPIs and scorecards to monitor distribution partners and ensure service levels meet expectations.
• Enhance QBR frameworks with actionable insights, root-cause analysis, and performance tiering to drive accountability with distribution partners.
• Collaborate with patient support and distribution teams to ensure consistent reporting metrics across the organization.
• Work with cross-functional teams in sales, marketing, trade, and market access to assess program effectiveness and optimize patient experience.
• Coordinate with IT and data management to ensure data warehousing and reporting requirements are met; ensure data quality across vendors.
• Integrate MMIT formulary data with Market Access to link payer access dynamics to patient performance and leakage mitigation.
• Create data visualizations to communicate solutions to senior stakeholders.
• Monitor SP, Hub, and SD product distribution performance; develop predictive models to identify patients for proactive intervention.
• Generate weekly, monthly, and quarterly performance reports for patient onboarding and ongoing support services; contribute to QBR scorecard reporting and pre-QBR alignment.
• Integrate new datasets to create analyses and dashboards, including subnational onboarding metrics and HUB vs. Direct Pharmacy comparisons for channel strategy.

Qualifications

• Required: Bachelor‚Äôs degree in Data Science, Business Analytics, Pharmaceutical Sciences or related field; 8 years of progressively responsible experience in data analytics, preferably in the pharmaceutical industry.
• Preferred: Relevant combination of education and experience; strong experience in pharmaceutical commercialization, patient services, and distribution networks.

Skills

• Deep understanding of pharmaceutical data across specialty pharmacy, hub, claims, market access, and distribution sources.
• Excellent analytical reasoning and problem-solving; ability to think creatively and strategically to answer business questions.
• Advanced Excel modeling and statistical analysis; proficient in PowerPoint; experience with PowerBI, Tableau, or similar.
• Strong communication and presentation skills; ability to convey complex findings to management and stakeholders.
• Strong project management and organizational skills; able to multitask and prioritize with attention to detail.
• Collaborative, professional demeanor; able to interact with all levels of management and external partners.
• Willingness to travel occasionally.

Education

• Bachelor‚Äôs degree in Data Science, Business Analytics, Pharmaceutical Sciences or related field.

Additional Requirements

• Ability to travel on occasion.