Senior Manager, Patient Engagement Liaison - West
Genmab
10 days ago
Remote friendly (Las Vegas, NV)
United States
Patient Advocacy
Senior Manager, Patient Engagement Liaison (West territory)
Responsibilities
- Assess and tailor support based on individual patient needs (disease state, demographics, treatment stage).
- Communicate effectively with patients and care partners throughout the treatment journey.
- Coordinate across stakeholders, including care partners/clinical practice staff and internal teams (Patient Access Specialists, Field Reimbursement Managers).
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules).
- Conduct timely follow-ups.
- Develop and maintain deep knowledge of Genmab products and associated disease states.
- Educate patients and care partners with accurate, up-to-date clinical information.
- Complete and maintain required Adverse Event and Pharmacovigilance training.
Requirements/Qualifications
- BSN required; Master’s degree (Science, Business, or Public Health) preferred.
- Minimum 6+ years of clinical oncology experience.
- Nurse navigation and/or OCN certification preferred.
- Preferred experience in pharmaceutical/patient support programs, including CRM/virtual telephony, motivational interviewing, and patient/nurse support program delivery.
Skills & Competencies (required to succeed)
- Strong communication/interpersonal/listening skills; ability to explain complex clinical info clearly and empathetically.
- Critical thinking/problem-solving; leadership and ability to influence across stakeholders.
- High organization and time management.
- Compassion and emotional intelligence.
Additional Requirements
- Domestic travel up to 40% (including overnight); ability to work remote and office-based.
Benefits (explicitly stated)
- 401(k) with 100% match on first 6% (within first year for eligible full-time U.S. employees); health, dental, vision; paid time off and paid parental leave; backup care/support resources; tuition reimbursement; commuter benefits; Lifestyle Spending Account.
Compensation (explicitly stated)
- Salary band: $144,400.00–$216,600.00 (plus possible discretionary bonuses/long-term incentives).
Responsibilities
- Assess and tailor support based on individual patient needs (disease state, demographics, treatment stage).
- Communicate effectively with patients and care partners throughout the treatment journey.
- Coordinate across stakeholders, including care partners/clinical practice staff and internal teams (Patient Access Specialists, Field Reimbursement Managers).
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules).
- Conduct timely follow-ups.
- Develop and maintain deep knowledge of Genmab products and associated disease states.
- Educate patients and care partners with accurate, up-to-date clinical information.
- Complete and maintain required Adverse Event and Pharmacovigilance training.
Requirements/Qualifications
- BSN required; Master’s degree (Science, Business, or Public Health) preferred.
- Minimum 6+ years of clinical oncology experience.
- Nurse navigation and/or OCN certification preferred.
- Preferred experience in pharmaceutical/patient support programs, including CRM/virtual telephony, motivational interviewing, and patient/nurse support program delivery.
Skills & Competencies (required to succeed)
- Strong communication/interpersonal/listening skills; ability to explain complex clinical info clearly and empathetically.
- Critical thinking/problem-solving; leadership and ability to influence across stakeholders.
- High organization and time management.
- Compassion and emotional intelligence.
Additional Requirements
- Domestic travel up to 40% (including overnight); ability to work remote and office-based.
Benefits (explicitly stated)
- 401(k) with 100% match on first 6% (within first year for eligible full-time U.S. employees); health, dental, vision; paid time off and paid parental leave; backup care/support resources; tuition reimbursement; commuter benefits; Lifestyle Spending Account.
Compensation (explicitly stated)
- Salary band: $144,400.00–$216,600.00 (plus possible discretionary bonuses/long-term incentives).