Senior Manager, Patient Engagement Liaison - West
Genmab
10 days ago
Remote friendly (Houston, TX)
United States
Patient Advocacy
Senior Manager, Patient Engagement Liaison (West territory)
Responsibilities
- Assess and tailor support to individual patient needs (disease state, demographics, treatment stage)
- Communicate effectively with patients and care partners throughout the treatment journey
- Coordinate across stakeholders (care partners/clinical staff; Patient Access Specialists; Field Reimbursement Managers)
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules)
- Conduct timely follow-ups
- Maintain deep knowledge of Genmab products and associated disease states
- Educate patients and care partners with accurate, up-to-date clinical information
- Complete and maintain required Adverse Event and Pharmacovigilance training
Requirements
- BSN required; Master’s degree (Science, Business, or Public Health) preferred
- 6+ years of clinical oncology experience
- Nurse navigation and/or OCN certification preferred
- Preferred: pharmaceutical/patient support program experience, including CRM/virtual telephony, motivational interviewing, and patient/nurse support program delivery
Skills & Competencies
- Strong communication/interpersonal/listening; empathetic explanation of complex clinical information
- Critical thinking/problem-solving; leadership and ability to influence across stakeholders
- Organization/time management; compassion and emotional intelligence
Additional Requirements
- Travel up to 40% (including overnight)
- Ability to work remote and in-office
Benefits (first year, eligible full-time U.S. employees)
- 401(k) 100% match on first 6%; health (medical/dental/vision); voluntary plans; paid time off; 12 weeks paid parental leave; support resources; commuter/tuitions/Lifestyle Spending Account.
Responsibilities
- Assess and tailor support to individual patient needs (disease state, demographics, treatment stage)
- Communicate effectively with patients and care partners throughout the treatment journey
- Coordinate across stakeholders (care partners/clinical staff; Patient Access Specialists; Field Reimbursement Managers)
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules)
- Conduct timely follow-ups
- Maintain deep knowledge of Genmab products and associated disease states
- Educate patients and care partners with accurate, up-to-date clinical information
- Complete and maintain required Adverse Event and Pharmacovigilance training
Requirements
- BSN required; Master’s degree (Science, Business, or Public Health) preferred
- 6+ years of clinical oncology experience
- Nurse navigation and/or OCN certification preferred
- Preferred: pharmaceutical/patient support program experience, including CRM/virtual telephony, motivational interviewing, and patient/nurse support program delivery
Skills & Competencies
- Strong communication/interpersonal/listening; empathetic explanation of complex clinical information
- Critical thinking/problem-solving; leadership and ability to influence across stakeholders
- Organization/time management; compassion and emotional intelligence
Additional Requirements
- Travel up to 40% (including overnight)
- Ability to work remote and in-office
Benefits (first year, eligible full-time U.S. employees)
- 401(k) 100% match on first 6%; health (medical/dental/vision); voluntary plans; paid time off; 12 weeks paid parental leave; support resources; commuter/tuitions/Lifestyle Spending Account.