Senior Manager, Laboratory Services

Role Summary

Senior Manager, Laboratory Services located in Malvern, PA. Oversees and executes the enterprise J&J Laboratory Services program for participating North America sites, delivering strategic and operational value through central oversight of lab equipment maintenance, lab support contractor services, and consumables management.

Responsibilities

• Act as strategic and regional lead for all participating North America Lab Services sites
• Implementation of comprehensive strategies for laboratory equipment maintenance, supplies procurement, and lab support services to optimize operational efficiency across North American sites
• Act as a key point of contact for business and strategic partners for participating North America sites’ laboratory needs and support
• Oversee multiple vendor relationships that are responsible for delivering the Lab Services program at relevant North America sites
• Collaborate with senior leadership to align laboratory services with corporate goals and regulatory standards
• Ensure laboratory services are aligned with safety standards, regulatory requirements, and quality systems, including appropriate trainings
• Follow up on performance of Lab Services program at North American sites, collaborate with local and site-based vendor leads and teams to define and implement improvement plans when required
• Responsible for all relevant administrative responsibilities and documentation of Lab Services contractors on all North American sites

Qualifications

• BS degree in biological or chemical science
• At least 5 years’ experience in laboratory sciences and/or laboratory operations within pharma/biotech R&D
• 5+ years of lab bench and/or lab operations experience in pharma/biotech laboratories
• 3+ years of people management and development experience
• Demonstrated experience with overseeing external vendor and strategic partner relationships
• Demonstrated ability to establish strong internal stakeholder relationships, lead through influence, and approach the role with a customer service mindset
• Demonstrated ability to develop and lead the execution of strategy, business transformation, and improvement initiatives; experience with change management
• Ability to translate data and context into strategies and executable plans
• Strong organizational skills and attention to detail
• Technology and R&D process assessment for efficiency
• Program, project, and financial management skills
• Working knowledge of GxP environments, quality & compliance domain, and industry regulations (FDA, ISO OSHA)

Skills

• Critical Thinking
• Data Management and Informatics
• Epidemiology
• Ethical and Participant Safety Considerations
• Inventory Management
• Laboratory Operations
• Laboratory Safety
• Mental Agility
• Mentorship
• Organizing
• Preclinical Research
• Problem Solving
• Research and Development
• Standard Operating Procedure (SOP)
• Technical Credibility
• Vendor Management

Education

• BS degree in biological or chemical science (listed under Qualifications)