Senior Manager, IT Applications Support

Role: Senior Manager of IT Application Support leading global enterprise applications at Amneal Pharmaceuticals, ensuring high availability, performance, compliance, and user satisfaction across manufacturing, quality, R&D, supply chain, and corporate functions. Responsibilities: oversee Level 2/3 support teams in US, India, Ireland; manage incident, problem, change, and request processes per ITIL; own application portfolio health including upgrades, maintenance, and lifecycle; establish support processes, KPIs, and continuous improvement initiatives; engage stakeholders across business units with regular service reviews; manage vendor and partner performance; ensure compliance with GxP, FDA, SOX, and cybersecurity standards; support audits and operational controls. Qualifications: Bachelor's in Computer Science or related; 12+ years enterprise application support experience in global settings; 8+ years in leadership of distributed teams and vendor management; ITIL v4 certification; familiarity with DevOps, agile, ERP, quality systems, and integration platforms. HighValue: emphasis on regulated industry compliance, GxP, FDA, SOX, application lifecycle, and multi-regional support; leadership in diverse, global teams; application portfolio includes ERP (JDE, SAP), quality systems, supply chain, and commercial applications. WorkSetup: hybrid (US, India, Ireland); no travel specified.