Senior Manager, End User Service IT

Role: End User Services Senior Manager responsible for strategic leadership and enterprise accountability for all workplace technology support, including support operations, vendor governance, and service improvement initiatives. Responsibilities: oversee daily support activities, manage vendor relationships, ensure endpoint compliance, coordinate corporate application lifecycle, and lead service analytics and reporting. Develop multi-year roadmaps, define standards, drive service modernization, and lead automation and AI-enabled service innovations. Qualifications: bachelor's degree or equivalent, 10+ years in end user services, IT operations, or related support functions; experience leading enterprise-scale support environments, with proficiency in ITSM platforms, vendor management, and workplace tech tools. High-value biopharma specifics: preferred experience in regulated environments such as biotech or healthcare, with knowledge of GxP, compliance, and supporting complex remote/hybrid workforces. Collaboration involves working with infrastructure, cybersecurity, and IT leadership to ensure service stability and security. Work setup: not specified, but implies enterprise-wide responsibility with strategic focus.