Senior Manager, CRM Field Operations Lead

Role Summary

Senior Manager, CRM Field Operations Lead responsible for defining and prioritizing implementation and enhancements across the Veeva CRM platform to support Sales and Marketing, partnering cross-functionally to enable outstanding customer engagement and align IT services to the business strategy.

Responsibilities

• Owns and drives the NA Commercial Sales & Marketing roadmap of annual CRM priorities for designated BUs
• Work with IT counterparts to build requirements and manage the agile workflow in JIRA
• Approve and prioritize development work based on business priorities and user feedback
• Identify and communicate potential improvements to platforms; support Sales & Marketing in identifying opportunities and communicating technical solutions
• Oversee end-to-end sprint management activities with DTE and address business-related changes during implementation
• Manage the product backlog and conduct prioritization exercises based on changing business requirements in Jira
• Provide implementation support including validation of requirements and User Acceptance Testing (UAT)
• Partner with Commercial Training and Change Management to provide supporting materials and ensure training content matches system functionality
• Collaborate with Veeva Align to ensure account hierarchy and align flows into Veeva CRM
• Work with Marketing on Veeva CRM integration projects (email templates, CLM, training content on iPad, website integration, batch emails, etc.)
• Align priority decisions with IT partners, cross-functional teams, stakeholders, and leadership
• Serve as subject matter expert for Veeva CRM and related business processes and technology
• Train end-users on new technology and support adoption

Qualifications

• Required: Bachelor‚Äôs degree in business, technology, or equivalent
• Required: 7+ years in biopharma technology with experience supporting Commercial functions and Veeva CRM/Vault

Knowledge, Skills, and Abilities

• Deep experience implementing/running technology adoption across global Commercial systems
• Experience with onshore and offshore vendor partners within an Agile framework
• Strong JIRA and Confluence experience
• Knowledge of business processes and operations within a Commercial biopharma environment
• Exceptional stakeholder management, communication, problem-solving, and presentation skills
• Strategic mindset with ability to identify and deliver process improvements
• Ability to work independently and navigate ambiguity across organizational levels
• Ability to travel domestically, as needed