Senior Manager, CRM Engineering, Administration & Development - Field Enablement

Role: Senior Manager leading CRM Engineering, Administration, and Development with a focus on AI-powered solutions for Bristol Myers Squibb's commercial field tools. Responsibilities: define and oversee AI-driven CRM platform enhancements, champion AI-first practices, drive automation and platform simplification, lead enterprise AI pilots, establish governance frameworks, and direct UIX strategy for Veeva CRM interfaces. Also responsible for CRM platform administration, integration solutions, DevOps adoption, and global team leadership. Collaborates with product owners, IT, and external vendors to deliver scalable, compliant solutions aligning with commercial strategies. Qualifications: Bachelor's in Computer Science or related; 9+ years IT experience, including 5+ years with Veeva CRM and 3+ years in custom development using Java, JavaScript, or scripting languages; at least 1 year applying AI/ML in enterprise CRM environments. Preferred: deep Life Science CRM expertise, AI/ML platform integration, CI/CD tooling proficiency, and experience with healthcare or pharma commercial workflows. High-Value: focus on AI-enabled CRM solutions within regulated, validated, and GxP-compliant environments, supporting global teams across onshore, nearshore, and offshore locations, with frequent stakeholder engagement at senior levels. Work setup: hybrid or on-site in Princeton, NJ, with significant cross-functional collaboration.