Senior Manager, CRM Engineering, Administration & Development - Field Enablement

Role: Senior Manager leading CRM Engineering, Administration, and Development within Bristol Myers Squibb's commercial IT. Objectives: define and execute AI-powered enhancements across Veeva CRM, optimize platform architecture, and drive innovation in field-facing interfaces and automation. Responsibilities: oversee end-to-end CRM platform administration, UIX strategy, custom development, integrations, and AI/ML solutions; establish governance and best practices; lead global, cross-functional teams of developers, administrators, and AI specialists; manage vendor relationships; and partner with business stakeholders to deliver scalable, compliant CRM solutions aligned with commercial strategies. Requirements: bachelor's in Computer Science or related field; 9+ years in IT with extensive Veeva CRM experience (5+ years), including platform administration, UIX development, and integrations; 3+ years in AI/ML or intelligent automation; 4+ years in SDLC, regulated system deployment, and cloud-native development; proven leadership of globally distributed teams; at least two relevant certifications. Preferred: deep life sciences CRM expertise, AI/ML platform integration, CI/CD tooling proficiency, and familiarity with MDM processes in pharma. High-Value: focus on life sciences CRM capabilities, AI integration, regulated GxP environments, and global team leadership. Work setup: role specifics suggest on-site or hybrid options with a focus on collaboration and innovation.