Senior Manager, Access Liaison

Role Summary

Senior Manager, Access Liaison role focusing on ensuring seamless communication and support between patient services, pharmacy partners, field reimbursement and payer account teams, and external stakeholders. Responsible for managing case-level communications, issue resolution, data quality, and day-to-day operations of the patient services program.

Responsibilities

• Act as the primary point of contact for day-to-day communications with the specialty pharmacy partner to support smooth case management and optimal patient and prescriber experience
• Lead and facilitate calls and interactions with specialty pharmacy contacts to monitor patient progress, reconcile data discrepancies, research case inquiries, and provide updates to key stakeholders
• Track case progress, access barriers and trends, and proactively address challenges to support timely referral processing
• Work independently and with stakeholders to resolve complex access issues
• Provide exceptional customer service to internal and external customers, addressing requests and escalations accurately and compliantly
• Monitor patient services program health through service level agreements and KPI tracking
• Drive initiatives to continuously improve patient services processes, offerings, and outcomes

Qualifications

• Required: Bachelor‚Äôs Degree
• Required: 7‚Äì10 years' experience in patient services, specialty pharmacy, and/or hub services
• Required: Expert knowledge in patient assistance, reimbursement, pharmacy benefit management, denials, and prior authorizations
• Required: Excellent collaboration, written, and verbal communications skills
• Required: Strong critical thinking and problem-solving skills
• Required: High attention to detail, diligence and reliability
• Required: Ability to work both independently and collaboratively with a diverse team
• Required: High empathy and strong interpersonal skills
• Required: Desire to be part of a small, dynamic, mission-driven company
• Travel: Ability to travel as needed