Senior IT Support Technician

Role: Senior IT Support Technician within Keros’ IT Infrastructure & Operations team, focused on advanced end-user support and platform management. Responsibilities: administer Microsoft 365, Entra ID, Intune, and SaaS platforms; deliver high-level support for Windows endpoints, SaaS applications, and VIP users; manage onboarding, offboarding, and access provisioning; support laboratory systems and regulated environments; develop documentation, support security protocols, and contribute to IT projects. Requirements: 8+ years in IT support or service desk, with proven expertise in Microsoft 365 administration, identity management, endpoint configuration, and VIP support; experience in biotech, pharma, or regulated environments preferred. HighValue: biopharma/life sciences setting, regulated (21 CFR Part 11), supported platforms include Microsoft 365, Intune, Entra ID, SaaS; role involves VIP, executive support, and supporting laboratory and research systems. WorkSetup: primarily on-site with complex technical responsibilities and stakeholder engagement.