Senior Field Support Engineer (FSE)/Depot Services Manager

Role: Senior Field Support Engineer/Depot Services Manager providing technical support and operations management for MaxCyte instruments. Responsibilities: deliver on-site technical support, including installation, calibration, repairs, troubleshooting, and customer training; support depot service operations by managing workflows, KPIs, logistics, and process improvements; escalate complex issues and ensure timely resolution; collaborate across Service, Engineering, Product Development, and Commercial teams to enhance support models and prepare for new product launches; maintain quality and safety compliance. Requirements: BS in biomedical engineering or related field; 8+ years in service operations, technical support, or field service within life sciences or capital equipment; strong troubleshooting skills; familiarity with LAN configurations; excellent communication and interpersonal skills; hands-on experience with diagnostic and repair tools; able to lift 35 pounds; willing to travel approximately 50% domestically and internationally. HighValue: experience with biopharma tools or diagnostics, life sciences capital equipment, service operations, troubleshooting, cross-functional collaboration, and depot support. WorkSetup: primarily HQ-based with significant travel.