Senior Family Support Educator - Pacific Northwest
Acadia Pharmaceuticals
August 20, 2026
Remote friendly (Seattle, WA)
United States
Patient Advocacy
Seeking a Family Support Educator (field-based) to provide expert patient education and support for the Rett community in the Seattle, WA; Portland, OR; and Boise, ID areas.
Responsibilities:
- Provide disease state, product, and therapy management education in consumer-friendly language to Rett families/caregivers and, when appropriate, care teams (in-person, telephonic, and virtual).
- Assess individual patient/caregiver needs and provide ongoing education and resources across the patient journey.
- Collaborate with cross-functional partners across a multi-state territory (Marketing, Sales, Patient Access, Medical Affairs, Advocacy, etc.).
- Develop tools/resources with internal stakeholders to address educational gaps and improve therapy management.
- Demonstrate expertise in disease/product knowledge and Acadia Customer Support Programs (Hub, Patient Assistance, ambassador speaker programs).
- Moderate/lead caregiver speaker programs and attend community events; conduct reactive in-service to physician offices.
- Identify leadership opportunities and provide mentorship/training for team members.
Education & Qualifications:
- Bachelor’s in life sciences preferred; RN/MSN/MBA a plus.
- Minimum 5 years relevant healthcare/pharma experience with 2+ years in patient support/education (Senior: 8 years with 5+ years).
- Rare disease and field healthcare environment experience strongly preferred; Medicaid/Medicare, product launch, advocacy preferred.
Required/Preferred Skills:
- Patient/caregiver education, advocacy, account management (preferred); strong cross-functional collaboration; leading without authority.
- Strong interpersonal, empathetic listening, emotional intelligence; excellent communication and presentation; strong computer skills (Microsoft Office).
- HIPAA knowledge; manage budgets; travel up to 70%; meet vaccination requirements.
Benefits (US-based):
- Medical/dental/vision; life/disability/EAP; 401(k) match 1:1 up to 5%; stock purchase plan; 15+ vacation days; paid holidays; sick time; paid parental leave; tuition assistance. Discretionary bonus/equity; salary range $136,000–$170,000 USD.
Responsibilities:
- Provide disease state, product, and therapy management education in consumer-friendly language to Rett families/caregivers and, when appropriate, care teams (in-person, telephonic, and virtual).
- Assess individual patient/caregiver needs and provide ongoing education and resources across the patient journey.
- Collaborate with cross-functional partners across a multi-state territory (Marketing, Sales, Patient Access, Medical Affairs, Advocacy, etc.).
- Develop tools/resources with internal stakeholders to address educational gaps and improve therapy management.
- Demonstrate expertise in disease/product knowledge and Acadia Customer Support Programs (Hub, Patient Assistance, ambassador speaker programs).
- Moderate/lead caregiver speaker programs and attend community events; conduct reactive in-service to physician offices.
- Identify leadership opportunities and provide mentorship/training for team members.
Education & Qualifications:
- Bachelor’s in life sciences preferred; RN/MSN/MBA a plus.
- Minimum 5 years relevant healthcare/pharma experience with 2+ years in patient support/education (Senior: 8 years with 5+ years).
- Rare disease and field healthcare environment experience strongly preferred; Medicaid/Medicare, product launch, advocacy preferred.
Required/Preferred Skills:
- Patient/caregiver education, advocacy, account management (preferred); strong cross-functional collaboration; leading without authority.
- Strong interpersonal, empathetic listening, emotional intelligence; excellent communication and presentation; strong computer skills (Microsoft Office).
- HIPAA knowledge; manage budgets; travel up to 70%; meet vaccination requirements.
Benefits (US-based):
- Medical/dental/vision; life/disability/EAP; 401(k) match 1:1 up to 5%; stock purchase plan; 15+ vacation days; paid holidays; sick time; paid parental leave; tuition assistance. Discretionary bonus/equity; salary range $136,000–$170,000 USD.