Senior Director, Strategic Accounts Team Lead - East

Role Summary

Senior Director, Strategic Accounts Team Lead – East leads the enablement and optimization of treatment sites delivering CRISPR therapy. The role manages a team of strategic account managers responsible for pre-launch site profiling, stakeholder mapping, capability and capacity assessments, and developing care pathways supporting the patient-to-product journey. After launch, the team drives treatment pull-through including procurement, delivery, and administration of therapy. The ideal candidate has a background in treatment site activation, cross-functional leadership, and a passion for building infrastructure that enables patient access to one-time therapies.

Responsibilities

• Build, lead, and mentor a high-performing team of Strategic Account Managers focused on activating treatment sites, building operational care pathways, and infusion capabilities to ensure pull-through and administration of therapies
• Establish clear goals, performance metrics, and development plans to support team growth and success
• Foster a culture of collaboration, accountability, and continuous improvement
• Define and drive the strategy for treatment site enablement, ensuring alignment with sales, medical, patient services, marketing, commercial operations, and market access
• Develop a roadmap for treatment center activation, operational excellence, and long-term scalability
• Serve as a thought leader and internal advocate for treatment center needs
• Partner with Sales, Medical Affairs, Market Access, Marketing, Commercial Operations, and Patient Services to ensure seamless treatment center activation and support
• Represent the treatment center function in leadership forums and strategic planning discussions
• Partner with commercial leadership to provide updates on performance and site activation
• Oversee the development and implementation of standardized processes for treatment center profiling, qualification, and training
• Monitor treatment center performance and drive continuous improvement in key metrics such as turnaround time, compliance, and capacity utilization
• Ensure adherence to regulatory and quality standards across all treatment center activities
• Build and maintain strong relationships with treatment center leadership, including C-suite, P&T committee members, pharmacy leadership, and revenue cycle managers
• Serve as a senior point of contact for escalations, strategic partnerships, and long-term planning with key institutions
• Represent the company at industry forums, conferences, and working groups related to treatment site readiness and enablement
• Build and lead a new team focused on site and treatment center strategy and operations
• Optimize team structure, roles, and responsibilities to support current and future business needs
• Lead recruitment, onboarding, and development of team members
• Foster a collaborative, inclusive, and high-performance culture that encourages innovation and accountability
• Provide coaching, mentorship, and performance management to ensure team success and professional growth

Qualifications

• Collaborate with human resources to attract, hire, develop, and motivate top industry talent to ensure the highest performance standards
• Proven track record of successfully partnering cross-functionally to build and lead the establishment of a new function and organizational capabilities
• Management and oversight of functional budget and resourcing
• Proven track record of introducing novel, impactful approaches that accelerate delivery of innovative therapies to patients
• Ability to engage with C-Level stakeholders
• Project management and cross-functional coordination experience
• Ability to navigate complex health systems
• Experience leading site activation in cell and gene therapy
• History of engaging multiple internal and external stakeholders and building strong partnerships
• Outstanding verbal, written, and interpersonal skills with the ability to influence others
• Deep understanding of the stakeholder ecosystem within treatment sites including health systems, IDNs, and hospitals
• Proven ability to lead teams, manage complex projects, and influence across a matrixed organization
• Experience launching and scaling capabilities for complex, high-cost, buy-and-bill therapies
• Results-driven self-starter with accountability and collaboration across functional teams
• Organized and adaptable, comfortable navigating ambiguity and shifting priorities
• Bachelor‚Äôs degree in life sciences, business, healthcare administration, or related field; MBA, MPH, or PharmD a plus
• 10+ years of experience in biotech/pharma, health systems, and treatment site activation for high-cost therapies, with 3‚Äì5 years in a leadership role
• Experience with one-time therapies is ideal

Education

• Bachelor‚Äôs degree in life sciences, business, healthcare administration, or related field; advanced degree (MBA, MPH, PharmD) a plus