Senior Director, Kidney and Patient Support Technology
Vertex Pharmaceuticals
August 12, 2026
Remote friendly (Boston, MA)
United States
IT
Role Overview
The Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services is responsible for executing and operationalizing commercial technology capabilities supporting the North America Kidney Business Unit and the Patient Services Program.
Key Responsibilities
- Serve as the primary technology partner for Kidney Business Unit and Patient Services leaders; translate business priorities into executable technology and AI plans.
- Maintain deep understanding of Kidney go-to-market models, patient access/support workflows, and operational requirements.
- Shape realistic delivery plans, sequencing, and dependency management for technology initiatives.
- Own Kidney and Patient Services technology roadmaps aligned to launch readiness, in-market optimization, and evolving patient support needs.
- Lead delivery across programs/enhancements/releases; ensure quality, timeliness, and compliance.
- Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams.
- Accountable for run-state performance (incident, change, release, and service management).
- Establish governance for demand management, release planning, and risk escalation; ensure adherence to DTE lifecycle, validation, and change management standards.
- Partner with Data/Analytics/AI platform teams to implement and scale approved AI/analytics use cases; drive adoption via workflow integration, training, and change management; ensure privacy/security/promotional compliance guardrails.
- Coordinate execution across Core Technology, Data & Software Engineering, and Information Security; manage vendor/managed service partners and track performance/SLAs.
- Lead onshore/offshore technical resources; manage operating and project budgets; develop team capability in Agile, stakeholder management, and regulated commercial operations.
Required Knowledge & Experience
- Strong experience supporting US commercial and/or patient services functions within biopharma/life sciences during launch phase.
- Hands-on delivery/operation of commercial platforms (e.g., Salesforce CRM, Veeva, digital engagement, patient services technologies).
- Working knowledge of data platforms and AI/analytics enablement focused on implementation/adoption.
- Ability to lead complex portfolios in a matrixed, regulated environment.
- Experience managing offshore or managed service delivery models.
Education & Experience
- Bachelor’s degree required (technology-related preferred).
- 12–15+ years progressive technology experience; senior delivery/domain leadership roles.
- 5+ years supporting US Commercial and/or Patient Services technology domains.
- US commercial launch or major indication expansion experience preferred.
Pay Range
- $262,400 - $393,600
The Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services is responsible for executing and operationalizing commercial technology capabilities supporting the North America Kidney Business Unit and the Patient Services Program.
Key Responsibilities
- Serve as the primary technology partner for Kidney Business Unit and Patient Services leaders; translate business priorities into executable technology and AI plans.
- Maintain deep understanding of Kidney go-to-market models, patient access/support workflows, and operational requirements.
- Shape realistic delivery plans, sequencing, and dependency management for technology initiatives.
- Own Kidney and Patient Services technology roadmaps aligned to launch readiness, in-market optimization, and evolving patient support needs.
- Lead delivery across programs/enhancements/releases; ensure quality, timeliness, and compliance.
- Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams.
- Accountable for run-state performance (incident, change, release, and service management).
- Establish governance for demand management, release planning, and risk escalation; ensure adherence to DTE lifecycle, validation, and change management standards.
- Partner with Data/Analytics/AI platform teams to implement and scale approved AI/analytics use cases; drive adoption via workflow integration, training, and change management; ensure privacy/security/promotional compliance guardrails.
- Coordinate execution across Core Technology, Data & Software Engineering, and Information Security; manage vendor/managed service partners and track performance/SLAs.
- Lead onshore/offshore technical resources; manage operating and project budgets; develop team capability in Agile, stakeholder management, and regulated commercial operations.
Required Knowledge & Experience
- Strong experience supporting US commercial and/or patient services functions within biopharma/life sciences during launch phase.
- Hands-on delivery/operation of commercial platforms (e.g., Salesforce CRM, Veeva, digital engagement, patient services technologies).
- Working knowledge of data platforms and AI/analytics enablement focused on implementation/adoption.
- Ability to lead complex portfolios in a matrixed, regulated environment.
- Experience managing offshore or managed service delivery models.
Education & Experience
- Bachelor’s degree required (technology-related preferred).
- 12–15+ years progressive technology experience; senior delivery/domain leadership roles.
- 5+ years supporting US Commercial and/or Patient Services technology domains.
- US commercial launch or major indication expansion experience preferred.
Pay Range
- $262,400 - $393,600