Senior Director, Kidney and Patient Support Technology

Role: Senior Director, Commercial Technology Business Engagement Leader for Kidney & Patient Services, responsible for implementing and managing commercial technology capabilities supporting the North America Kidney Business Unit and Patient Services. Responsibilities include serving as the primary technology partner for business leaders, translating business needs into technology roadmaps, overseeing delivery of CRM, digital engagement, data, and AI-enabled workflows, and ensuring operational reliability within regulated environments. The role involves managing cross-functional teams, vendor relationships, and budgets, with a focus on AI and analytics deployment aligned with privacy and compliance standards. Requirements: 12–15+ years in technology leadership within biopharma or life sciences, with deep experience supporting US commercial and/or patient services functions, especially in platform delivery such as Salesforce CRM, Veeva, and digital patient support technologies. Proven track record leading complex, regulated delivery portfolios and managing offshore or managed service models. Qualifications include a Bachelor’s degree (preferably in technology), with a focus on senior delivery roles and US commercial launch or expansion experience preferred. High-value specifics: focus on US commercial and patient services technology domains, regulated environments, lifecycle management, and cross-functional vendor coordination. Work setup: hybrid or on-site at Vertex, with flexible work arrangements.